Home Depot ADA Point-of-Sale Class Action Settlement

Blind or visually impaired customers facing challenges when using the cash-back feature at Home Depot stores in the United States may benefit from a class action settlement.

Home Depot U.S.A. agreed to resolve a class action lawsuit alleging its payment terminals did not provide private, safe, independent and full and equal access to people who are blind or have low vision as required by federal law.

Who are the class members?

Class members must meet the following criteria:

• They are a blind or visually impaired individual in the United States or someone with disabilities as defined by the Americans with Disabilities Act.
• They use or require the use of audio readouts of on-screen prompts and tactile keypads (or comparable accessible technology) to interact with payment terminals.
• They have been, allege they have been or in the future will be denied the full and equal enjoyment of Home Depot’s payment terminals’ cash-back feature at any Home Depot store in the United States.

What benefits will the class members receive?

The settlement does not provide direct cash payments to class members. Instead, the primary benefit to class members is Home Depot’s agreement to make its payment terminals accessible for cash-back transactions.

Specifically, Home Depot will:

• Update or replace the software on at least one payment terminal in each of its U.S. stores with a cash-back feature so users can hear audio readouts of on-screen prompts related to cash-back transactions and use a tactile keypad or other ADA-compliant option for these transactions
• Provide training to store managers on the updated payment terminal software

No action needed to receive benefits

Class members do not need to file a claim to receive the benefits of this settlement. Home Depot will automatically implement the changes to its payment terminals as part of the settlement agreement.

Settlement fund breakdown

The settlement fund will cover:

• Attorneys’ fees and costs: $65,000
• Service award to class representative: $1,000 (included in the $65,000 total)

• Payments to class members: None

Important dates

• Fairness hearing: Jan. 14, 2026

When will the Home Depot settlement benefits take effect?

Home Depot must complete the accessibility improvements within four years of the settlement’s effective date.

Why did this class action settlement happen?

The lawsuit alleged Home Depot’s payment terminals did not provide blind or visually impaired customers with private, safe, independent and equal access to the cash-back feature. Specifically, the lawsuit states the terminals did not offer audio output for cash-back options or amounts or announce the amount of cash dispensed. As a result, the plaintiff claimed blind and visually impaired customers could not use the cash-back feature independently and had to rely on assistance from others.

Home Depot denied any liability but agreed to settle the case and make its payment terminals accessible to resolve the claims.

Sources

1. Settlement website