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Privacy Policy
Last Updated: October 1, 2025
This Privacy Policy (“Privacy Policy” or “Policy”) explains how Claim Depot LLC (“Claim Depot,” or “we,” or “us,” or “our”) collects personal information based on your interactions with us, including our website at claimdepot.com(the “Services”). This Policy describes our collection and use of personal information and rights you may have with respect to your personal information. By using this website and otherwise interacting with us, you agree to the terms of our Terms of Service, including this Policy.
This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants.
Notice at Collection: Personal Information We Collect
We collect the following categories of personal information:
- Personal identifiers: name, email address, and IP address.
- Commercial information: records of cases or settlements you browse on the website.
- Internet or other electronic activity information: your device and browser type, your browsing and search history on our website, and information regarding your interaction with our website and our advertisements.
- Professional information: If you are a commercial partner—job title, information about your employer.
- Inferences drawn from personal information we collect.
We have collected the same categories of personal information in the 12 months prior to the date of this Privacy Policy.
Notice at Collection: Purposes for Collection of Personal Information
We collect the categories of personal information identified for the following purposes:
Personal Identifiers (Service Delivery)
Information Collected:
- Name
- Email address
- IP address
Purpose:
To provide you with the information you request and our services; to contact you from time to time; to provide you with information about our business; for customer support; for quality assurance purposes; to customize your experience and the content we show you.
Browsing Activity & Content Personalization
Information Collected:
- Name, email address, IP address
- Records of cases or settlements you browse on the website
- Device and browser type
- Browsing and search history on our website
- Information regarding your interaction with our website and advertisements
Purpose:
To help us suggest more relevant content when you visit our Sites, including by enriching your profile (including with data from third parties) to make inferences about your interests.
Marketing & Advertising
Information Collected:
- Personal identifiers (name, email address, IP address)
- Commercial information (records of cases or settlements you browse)
- Internet activity (device type, browsing history, website interactions)
- Inferences drawn from personal information
Purpose:
To deliver advertisements and marketing promotions and offers about our Services as well as third party services we think may be of interest to you.
Commercial Partners & Business Transactions
Information Collected:
- Name, email address, IP address
- Professional information (job title, employer information)
Purpose:
If you are a commercial partner—to engage in business transactions with the entity you represent and market to or engage in diligence with the entity you represent.
Service Monitoring & Improvement
Information Collected:
- Personal identifiers (name, email address, IP address)
- Commercial information (browsing records)
- Internet activity information
Purpose:
To monitor or improve the Services and for internal business analysis.
Security & Fraud Prevention
Information Collected:
- Personal identifiers (name, email address, IP address)
- Internet or electronic activity information (device type, browser type, browsing history)
Purpose:
To prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.
Notice at Collection: Categories of Personal Information We Sell or Share and Related Information
When we engage in digital advertising, we may sell the following categories of personal information (according to the broad definition of “sell” under select state privacy laws) or we may share them for purposes of cross-context behavioral advertising:
- personal identifiers (IP address); and
- internet or other electronic activity information that indicates your preferences, website activity or other interactions with the content on our Services.
These categories of personal information are sold to or shared for cross-context behavioral advertising to advertising networks and other companies that facilitate digital advertising. We engage in such sales and sharing to facilitate digital advertising that is able to reach people that are most likely to be interested in the Services we provide. We do so by allowing third parties to place cookies or other tracking technologies on our website that may collect information about your online activities over time and across different websites or applications. For more information about the use of cookies and other tracking technologies, see the section “Our Use of Cookies and Analytics” below.
To opt out of such sales and sharing of personal information for cross-context behavioral advertising and targeted advertising, click the “Cookie Preferences” link in the footer of any page on claimdepot.com.
We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.
Notice at Collection: Retention Periods
We retain the categories of personal information we collect for the length of time necessary to provide our Services and to comply with legal obligations or to protect our legal rights.
Sources From Which We Collect Personal Information
We collect personal information directly from our customers, website users, and representatives of entities with which we do business or may do business. We also collect personal information from data aggregators and data brokers.
Disclosure of Personal Information For Business Purposes
The following describes the categories of personal information we disclosed for a business purpose in the 12 months prior to the date of this Policy:
Personal Identifiers
Information Disclosed:
- Name
- Email address
- IP address
Disclosed To:
Service providers that verify customer information, manage customer information and provide customer service, facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our Services, provide analytics information, and provide legal and accounting services.
Commercial Information
Information Disclosed:
Records of cases or settlements you browse on the website
Disclosed To:
Service providers that provide cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our Services, and provide analytics information.
Internet Activity Information
Information Disclosed:
- Device and browser type
- Browsing and search history on our website
- Information regarding your interaction with our website and advertisements
Disclosed To:
Service providers that provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, and provide analytics information.
Professional Information
Information Disclosed:
- Job title
- Information about your employer
Disclosed To:
If you are a commercial partner—service providers that manage commercial partner contact information.
Inferences
Information Disclosed:
Inferences drawn from personal information collected
Disclosed To:
Service providers that provide cloud-based data storage, host our website and assist with other IT-related functions.
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of personal information for the following purposes: to manage user and commercial partner accounts and relationships; process payments; provide Services; engage in advertising and marketing; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and to obtain professional advice about legal and accounting matters.
Additional Information About How We May Disclose Personal Information and Purposes for Disclosures
We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
We Process Your Personal Information in the United States
Claim Depot is based in and operates in the United States. Our Services are intended for U.S. residents only. By using our Services and submitting your personal information to Claim Depot, you acknowledge and agree that your personal information may be stored and processed in the United States. If you access our Services from outside of the United States, you acknowledge and agree that your personal information may be transferred to, processed, and stored in the United States.
Our Use of Cookies and Analytics
We may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through our Services. Tracking technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that record certain pieces of information when you visit our Services. We may use these tracking technologies to help identify irregular behavior, prevent fraudulent activity and improve security, as well as making it possible for you to save your preferences and help us understand how you interact with our Services.
We also allow third parties (including Google and Meta) to use tracking technologies on our Services for analytics and advertising. They assist in helping display advertisements, tailor advertisements to your interests and to assist in determining if you require assistance or are having problems navigating on our Services. Some of these third parties are our service providers that may use certain technologies to record your interactions with our Services, including without limitation, your keystrokes, mouse clicks, screen touches, and information about when, how and from where you accessed our Services. This information is used to help us manage our Services and provide a good user experience. Other third parties use the tracking technologies to collect information about how you interact with our Services and other websites or mobile applications and advertisements across the Internet to provide advertising that is tailored to your interests and which may appear on our Services or on other websites, mobile applications, or platforms.
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.
We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. For information about Google’s privacy practices, please refer to the Google Privacy Policy: https://policies.google.com/privacy?hl=en-US#infocollect.
Personal Information of Minors
Our products and website are not directed to minors under the age of 13 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 16 years of age.
Third Party Websites, Third Party Law Firms, and Social Media Buttons
Our Services may contain links to third-party websites, including social media buttons that link to social media platforms and third party law firms that you may contact for assistance in applying for settlement claims and similar undertakings. This Policy does not govern how those third parties or social media platforms collect or use personal information and we do not endorse or have control over their practices. The privacy policies and terms of use for those third parties’ websites/apps or social media platforms govern those companies’ privacy practices. We are not responsible for the content or privacy practices of any third-party websites or platforms or third parties’ business practices, including law firms you may contact through our Services.
Securing Your Personal Information
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. Data security incidents and breaches can occur due to factors that cannot reasonably be prevented. Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
No Profiling to Facilitate Decisions with Legal or Other Significant Effects
We do not engage in the automated processing of personal information to create profiles about individuals that are used in furtherance of decisions with legal or other similarly significant effects, such as the provision or denial of financial or lending services, housing, insurance, or access to essential goods or services.
Use of Personal Information to Train LLMs
We do not collect, use or sell personal information for the purpose of training large language models.
Changes to This Policy
We will review and update this Policy from time to time. If changes are made, we will update the Privacy Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via email or a notice on our website.
Accessibility
To make accessibility-related requests or report barriers, please contact us at privacy@claimdepot.com.
Contact Us
If there are any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format you may contact us at privacy@claimdepot.com.
U.S. State Data Privacy Rights
Consumer Rights Under Comprehensive U.S. State Data Privacy Laws
We provide residents of the following states with rights with respect to the personal information we may collect about them under their state’s data privacy law: CA, CO, CT, DE, IA, MD (effective October 1, 2025), MN, MT, NE, NH, NJ, OR, TN, TX, UT, and VA. In addition, as of January 1, 2026, this will include residents of the following states: IN, KY, RI. The rights provided under these laws are similar in many respects, with some differences from state to state.
Right to Know: The right to know whether we are processing your personal information.
- California’s privacy law gives California residents the right to request the following additional information collected since January 1, 2022: Categories of personal information we have collected about them; categories of sources from which such personal information was collected; categories of personal information that the business sold or disclosed for a business purpose about the consumer; categories of third parties to whom the personal information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling your personal information.
Right to Access / Copy: The right to access or request a copy of your personal information, subject to certain exceptions.
Right to Delete: The right to request deletion of your personal information that we have collected from or about you and to have such information deleted, subject to certain exceptions.
Right to Correct: The right to request that we correct inaccuracies in your personal information.
Right to Know Third Party Recipients of Personal Information: The right to know the identities of third parties to which a business has disclosed personal information. This right is available under Oregon and Minnesota privacy laws.
Right to Know Categories of Third Parties: The right to know the categories of third parties to which we have disclosed personal information. This is a right provided under the Maryland privacy law.
Right to Limit the Use of Sensitive Personal Information: California’s law gives residents the right to request that we not use or disclose their sensitive personal information for inferring characteristics about a consumer or for purposes other than to provide goods and services, protect and investigate fraud and other security-related issues, non-personalized advertising, and similar purposes described in the law.
Rights to Opt Out: Various rights to request that we stop using your personal information for one or more of the following purposes:
- Sale of Personal Information: The right to request that we stop selling your personal information, consistent with the definition of “sale” in each law.
- Targeted Advertising: The right to request that we stop processing your personal information for targeted advertising, subject to exceptions in some state laws. This is not a right provided for under California’s privacy law, although the right to opt out of sharing personal information under that state’s law is similar.
- Sharing for Cross-Context Behavioral Advertising: California’s law provides the right to request that we stop sharing a California resident’s personal information for cross-context behavioral advertising.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
We recognize the Global Privacy Control signal[when sent from IP addresses from CA, CO, CT, DE (as of Jan. 1 2026), OR, MD (as of Oct. 1, 2025), MN, MT, NE, NH, NJ, or TX], and do so at the browser level. This means that if the signal is sent through a specific browser, we will recognize it for the browser through which the signal is sent. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information.
We do not respond to the DNT or “Do Not Track” signal.
California Shine the Light
With reference to California Civil Code Section 1798.83, also known as the “Shine the Light” law, to the extent this law applies to us, we will allow California residents to opt out of the disclosure of personal information to third parties for those third parties’ direct marketing purposes. To exercise that opt-out option, click here.
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
Exercising Your Rights and How We Will Respond
We will respond to requests from residents of states with data privacy laws that apply to us and will do so with respect to the rights that are provided as of the effective date of each law.
To exercise your rights to know, access/copy, delete, correct, or know third parties to which personal information is disclosed, submit a request here or by contacting us at privacy@claimdepot.com. We will provide a substantive response to your request within 45 days of the date on which we receive your request, to the extent your state law applies. If we require additional information or time to process your requests, we will contact you.
You can direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising or targeted advertising here. For such requests, we will comply no later than 15 business days after receipt of your request.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
Verification of Requests
When you exercise rights other than opt-out rights, we will take steps to verify your identity. We will ask you for two pieces of personal information and attempt to match those to information that we maintain or collect about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
When We Do Not Act on a Request
In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.
Additionally, residents of states other than California and Utah have the right to appeal our decision by contacting us at privacy@claimdepot.com within 30 days after your receipt of our decision.
Authorized Agents
Agents may submit opt-out requests on behalf of individuals under several state data privacy laws; this is not an option that is available under all state data privacy laws, though. California residents can designate an agent to submit all other types of requests.
If the agent submits an opt-out request on your behalf, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf. Agents can submit opt-out requests to privacy@claimdepot.com.
If you are a California resident and you use an agent to submit other types of requests, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. You will also be required to verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. Agents can submit requests on behalf of California residents (other than opt-out requests) by clicking here.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
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