Medicare CompareUSA Data Breach Affects 808 in WA

In November 2024, MedicareCompareUSA, a licensed insurance agency and call center that assists consumers in comparing and enrolling in Medicare plans, discovered suspicious activity related to certain internal email accounts. An investigation revealed that unauthorized access occurred between Nov. 5, 2024, and Nov. 21, 2024 and personal and protected health information was potentially exposed.

On March 18, 2025, MedicareCompareUSA notified Aetna/CVS that individuals related to the insurer were potentially involved in the data breach. Compromised information includes names, dates of birth, Social Security numbers, health insurance policy number, Medicare number, financial account number and medical information.

The breach is considered severe, due to the combination of exposed data, which increases the risk of identity theft and medical fraud for those impacted. The total number of affected individuals has not been released, but multiple health insurance organizations were impacted.

MCUSA disclosed the data breach to the Washington State Attorney General's office on Sept. 10, 2025, reporting 808 Washington residents. Impacted individuals involved with Aetna/CVS were notified by mail on Sept. 10, 2025.

Medicare CompareUSA and Aetna/CVS' response

In addition to required state and federal disclosures, MedicareCompareUSA is offering impacted individuals 12 free months of TransUnion Cyberscout credit monitoring and identity theft protection services.

If you receive a notice from MedicareCompareUSA or Aetna/CVS about this breach, you may want to:

• Sign up for the free credit monitoring services offered.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

For more information, affected individuals can contact the dedicated call center at 1-833-998-8824, Monday through Friday, 8 a.m. to 8 p.m. EST.

More information about the company can be found on the Medicare CompareUSA website.