MassMutual Data Breach

Understanding the Massachusetts Mutual Life Insurance Company Data Breach

If you've been associated with Massachusetts Mutual Life Insurance Company, it's important to be aware of a recent security incident that may impact your personal information. On October 29, 2023, an unauthorized party accessed systems containing sensitive data. This breach was disclosed to the California Attorney General's office, and the details were made public to inform and assist those who might be affected.

What Happened?

Newport Group, Inc., serving as a third-party recordkeeper for MassMutual's non-qualified deferred compensation plans, detected a ransomware event impacting Infosys McCamish Systems (IMS), a transaction processing provider. IMS responded by engaging cybersecurity experts to contain and assess the situation. Although systems were restored, a thorough investigation by EY is underway to determine the extent of data exposure.

What Information Was Involved?

The compromised data includes names, addresses, dates of birth, and Social Security numbers for individuals eligible to participate in the plans, as well as similar information for named beneficiaries.

What Steps Are Being Taken?

Newport is actively monitoring the situation and will provide updates as more information becomes available. Despite no current evidence of misuse, they are offering a complimentary two-year identity protection package through Experian's IdentityWorks to those affected.

What Can You Do?

• Enroll in Identity Protection: It's recommended to enroll in the identity protection services provided by Experian by June 30, 2024. Use the activation code provided in your notice letter to sign up.

• Review Your Accounts: Keep an eye on your account statements and credit reports. If you notice any suspicious activity, report it to the relevant financial institution immediately.

• Consider a Credit Freeze: You have the right to request a credit freeze, which restricts access to your credit report, making it harder for identity thieves to open new accounts in your name.

• Stay Informed: For more detailed steps on how to protect yourself, visit the California Attorney General's website.

For More Information

If you have any questions or need assistance, you can reach out to Newport's customer care at 800-230-3950, available Monday through Friday, from 8:00 am to 8:00 pm EST.

MassMutual and Newport apologize for the inconvenience and concern this incident may have caused. They are committed to maintaining the privacy and protection of personal information and are taking this matter very seriously.

By staying vigilant and taking the recommended actions, you can help safeguard your personal information from further risk. Remember, it's crucial to act promptly and remain informed as the situation evolves.