KeyBank Data Breach

Understanding the KeyBank Data Breach

If you're a KeyBank customer, it's important to be informed about the recent data breach that may have affected your personal information. This incident involved a branch employee who, while assisting with the opening of a Certificate of Deposit account, inadvertently added an incorrect signer to the account. As a result, this individual had the ability to view the account online and withdraw funds. KeyBank has taken responsibility for the error, and the affected accounts have been reimbursed, closed, and new accounts with different numbers have been established.

What Information Was Compromised?

The data exposed in this breach included:

• Name
• Address
• Account number
• Account balance

Thankfully, online banking credentials were not compromised in this incident.

Steps Taken by KeyBank

KeyBank has taken several steps to address this breach and assist affected customers:

• Reimbursed the funds and closed the compromised accounts.
• Opened new accounts with different numbers for affected customers.
• Referred the case to the Fraud department for investigation.
• Offered two years of complimentary identity theft protection through Equifax® Complete™ Premier, which can be activated by visiting Equifax's activation page using the unique activation codes provided in the notice. It's crucial to enroll by December 31, 2024, to benefit from this service.

What You Can Do

As a KeyBank customer, there are several steps you can take to protect your personal information:

• Monitor your account statements closely for the next 12 to 24 months.
• Report any suspicious activity to KeyBank's Fraud and Disputes Hotline at 1-800-433-0124.
• Report any fraudulent activity or suspected identity theft to law enforcement and other financial institutions as applicable.
• Enroll in the complimentary credit monitoring service offered by KeyBank.
• Consider placing a fraud alert or a security freeze on your credit reports.

Additional Resources

For further assistance and information on how to protect your credit, you can contact the Federal Trade Commission (FTC) or your state’s Attorney General. You are also entitled to free copies of your credit report from the major credit reporting agencies: Equifax, Experian, and TransUnion.

In Conclusion

KeyBank is committed to the security of its customers' personal information and regrets the incident. They encourage affected customers to take advantage of the complimentary credit monitoring service and remain vigilant. For any questions or concerns, customers can contact KeyBank's Enterprise Client Relations Office at 800-625-3256, available from 8:00 am to 7:00 pm ET, Monday through Friday.

For more details on the breach and the notice to consumers, please refer to the disclosure on the Massachusetts Attorney General's website.

Remember, staying informed and proactive is key to protecting your personal and financial information.