TAP Air Portugal Canceled Flight Class Action Settlement

If you purchased an airline ticket from TAP Air Portugal between March 1, 2020, and December 31, 2021, and requested but did not receive a full refund for a canceled flight, you may be eligible to submit a claim for a full refund plus an additional 7% from a class action settlement.

Transportes Aereos Portugueses, S.A. (commonly known as TAP or TAP Air Portugal) has agreed to settle a class lawsuit alleging that it failed to properly refund customers for flights it canceled during the COVID-19 pandemic.

Who is eligible for an airfare refund and cash payment?

Class members must meet the following criteria:

• They purchased one or more airline tickets from TAP Air Portugal between March 1, 2020, and December 31, 2021.
• The purchased flight(s) were canceled by TAP Air Portugal during this period.
• They requested a refund for the canceled flight(s) and have not received a full refund for the canceled travel as of the date their settlement claim is submitted.

How much is the class action settlement payment?

Cash refund plus an additional 7%: Approved claimants will received a full refund for qualifying ticket purchases plus an additional 7% of the ticket price.

How to claim a TAP Air Portugal class action rebate

To receive settlement payment, class members must submit a claim form by the deadline of August 5, 2025. Class members can file a claim online or download and print the PDF claim form to mail to the settlement administrator.

Settlement administrator's mailing address: Tower v. TAP Settlement Administrator, P.O. Box 2470, Portland, OR 97208-2470

Required proof and information

• Unique ID and PIN from settlement notice is required to submit an online claim.
• All claimants must provide the following supporting documentation showing
• Proof of ticket purchases and the dates of the canceled flights
• Date of any refund request
• Method of refund request communication: Phone, email, online forum
• Confirmation email from TAP verifying the submission of a refund request, if received

Payout options

Approved claimants will select from the following:

• Electronic payment
• Paper check mailed to the address provided

TAP Air Portugal airfare settlement fund

The settlement fund will include:

• Settlement administration costs: To be determined
• Attorneys' fees and expenses: Up to $800,000
• Service awards to class representatives: $5,000 each for two representatives
• Payments to approved claimants: Determined by the number of claims filed and total ticket purchases

Important dates

• Deadline to File a Claim: August 5, 2025
• Deadline to Exclude Yourself: September 15, 2025
• Final Approval Hearing: October 23, 2025, at 10:00 a.m.

When is the TAP Air Portugal settlement payout date?

Payments will be issued to eligible class members approximately 90 days after the court grants final approval.

Why did this class action lawsuit and settlement happen?

This class action lawsuit was filed because plaintiffs alleged that TAP Air Portugal failed to provide full refunds to customers for flights it canceled during the COVID-19 pandemic, potentially violating contractual and legal obligations. TAP denies these allegations but agreed to settle to avoid the expense and risk of continued litigation.

Sources

1. Official Settlement Notice, TAP Air Portugal Settlement Website
2. Official Settlement Website FAQ
3. Official Settlement Website Claim Form