Radiology Chartered's Vendor Data Breach Exposes SSNs

In May 2025, Radiology Chartered, in Green Bay, Wisconsin, disclosed a data breach involving a former third-party vendor, Nationwide Recovery Services, Inc. (“NRS”). The breach was first disclosed to the Massachusetts Attorney General’s data breach report and then on the New Hampshire Attorney General's website.

The incident was first discovered by NRS on July 11, 2024, when the company detected unauthorized access to its network environment. An investigation revealed that an unknown actor had gained access to NRS’s systems between July 5 and July 11, 2024, and during that period, files were copied from one of the systems.

Critically, Radiology Chartered was not notified by NRS about the extent of the breach until March of 2025, despite the incident occurring months earlier. Upon receiving notice, Radiology Chartered began a thorough review to identify and notify all affected individuals.

The data potentially exposed in this incident includes names, Social Security numbers, and dates of birth, which is information considered highly sensitive and classified as personally identifiable information (PII).

According to the disclosure filed with the HHS, 12,656 people were affected.

For more details and to review the company’s official statement, visit the Radiology Chartered security breach information page.

Radiology Chartered's response

To help protect those impacted, Radiology Chartered is offering affected individuals access to free Single Bureau Credit Monitoring, Single Bureau Credit Report, and Single Bureau Credit Score services for twelve months. These services are designed to alert individuals to changes in their credit files and provide proactive fraud assistance. The company has partnered with a third-party vendor specializing in fraud assistance and remediation services to support anyone who has questions or who may become a victim of fraud.

If you receive a notification letter from Radiology Chartered, it is important to enroll in the offered credit monitoring services and remain vigilant. Regularly review your account statements and credit reports for suspicious activity. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus. You can request your free credit report at AnnualCreditReport.com.

Additionally, consider placing a fraud alert or credit freeze on your credit file for added protection. A fraud alert is free and requires businesses to verify your identity before issuing new credit. A credit freeze restricts access to your credit report, making it harder for identity thieves to open new accounts in your name.

For those who did not receive a letter but are concerned they may be affected, you can contact Radiology Chartered’s dedicated assistance line at 855-260-7977, Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time (excluding major U.S. holidays). For more guidance and resources, refer to the official notice to consumers, which will be available as a PDF at the bottom of this page.

If you have questions about your relationship with Radiology Chartered or need assistance regarding the breach, you can reach their office at 920-499-1428.