MountainOne Bank Data Breach

The May 2024 Data Breach at MountainOne Bank

In a recent security incident, MountainOne Bank experienced a significant data breach, which was officially reported to the Massachusetts Attorney General's office. The breach has raised concerns among customers and stakeholders regarding the safety of their personal information.

Information Exposed

The specific details about the types of consumer information exposed have not been disclosed in the information provided. For individuals concerned about their data, it is advisable to monitor their accounts and credit reports closely.

MountainOne Bank's Response

Following the discovery of the data breach, MountainOne Bank has taken proactive steps to mitigate the impact on affected individuals. The bank has partnered with Experian to offer affected customers a 24-month membership to Experian IdentityWorks. This service includes:

• Credit monitoring
• Identity restoration services
• $1 Million Identity Theft Insurance

Customers are encouraged to enroll in the identity protection services offered by visiting the Experian IdentityWorks website and using the provided activation code. For further assistance, customers can contact Experian’s customer care team at 877.890.9332 by July 31, 2024. It is important to note that no credit card is required for enrollment.

Steps to Take if You Are Affected

Given the nature of the data breach, it is crucial for affected individuals to remain vigilant and take appropriate actions to protect their personal information. Here are several recommended steps:

• Monitor Your Accounts: Regularly review your bank statements and monitor your accounts for any unauthorized transactions.
• Check Your Credit Reports: You can obtain a free credit report from each of the three major credit reporting agencies once every 12 months at www.annualcreditreport.com or by calling toll-free at 1-877-322-8228.
• Consider Fraud Alerts and Credit Freezes: Placing a fraud alert or a credit freeze on your credit files can make it harder for identity thieves to open accounts in your name. To place a fraud alert or freeze, contact each of the three major credit bureaus:
• Experian: www.experian.com
• TransUnion: www.transunion.com
• Equifax: www.equifax.com

• Report Identity Theft: If you suspect identity theft, contact the Federal Trade Commission at www.identitytheft.gov or call 1-877-IDTHEFT (438-4338). Also, consider filing a report with your local law enforcement.

By taking these steps, you can help secure your personal information and mitigate the potential impacts of the data breach. Remember, staying informed and proactive is the key to protecting your identity and financial well-being.