Global Atlantic Data Breach

What Happened?

On November 2, 2023, Global Atlantic Financial Group LLC experienced a cybersecurity incident involving one of their service providers, Infosys McCamish Systems, LLC. This provider, which offers back-office support and services for certain life insurance plans issued by Global Atlantic’s subsidiary, Accordia Life Insurance Company, reported unauthorized access to its systems. Upon discovery, McCamish immediately disabled affected systems and engaged a third-party forensics firm to investigate and assist with recovery, implementing additional security controls to prevent further access.

By January 2024, it was reported that personal data managed by McCamish might have been compromised, although the specific data elements affected are still under review. The ongoing investigation aims to confirm the exact nature and scope of the data exposure. For more details, you can visit the disclosure on the Texas Attorney General's website and the Massachusetts Attorney General's website.

Information Exposed

The types of consumer information potentially exposed include:

• Name
• Contact information
• Date of birth
• Gender
• Social Security numbers
• Tax ID numbers

The Global Atlantic Financial Group's Response

Global Atlantic Financial Group has taken several steps to address the incident and mitigate its impact. Although there is no evidence of misuse of information, the company, through McCamish, has arranged for affected individuals to receive 24 months of complimentary identity monitoring services provided by Kroll, a leader in risk mitigation. These services include credit monitoring, fraud consultation, and identity theft restoration.

Affected individuals are encouraged to activate their monitoring services by visiting Kroll's enrollment page.

What You Should Do If Affected

If you believe your information might have been compromised in this breach, it's crucial to remain vigilant and take steps to protect your identity:

• Monitor Your Accounts: Regularly check your bank statements, credit card statements, and any financial accounts for unauthorized activity.
• Credit Reports: Obtain and review your credit reports from AnnualCreditReport.com or by calling 1-877-322-8228.
• Credit Freeze: Consider placing a credit freeze on your reports to prevent new credit accounts from being opened in your name.
• Fraud Alerts: You can place a fraud alert on your credit reports, which helps protect your credit from being misused.
• Respond to Suspicious Activity: If you detect any suspicious activity, report it immediately to your financial institution and consider filing a report with local law enforcement or the Federal Trade Commission at www.ftc.gov/idtheft.

For further assistance or to discuss any concerns, you may contact the dedicated call center set up by McCamish at (866) 992-9742, available Monday through Friday from 8 am to 5:30 pm CT.

About The Global Atlantic Financial Group LLC

Global Atlantic Financial Group LLC is a leading provider in the insurance industry, focusing on life insurance and retirement solutions. A subsidiary of KKR, a global investment firm, Global Atlantic leverages advanced risk and investment management expertise to offer tailored financial solutions, ensuring secure and stable financial futures for its clients. For more information, you can visit their official website at globalatlantic.com.