FCSFL Data Breach Exposes Sensitive Client Info

Family Counseling Services of the Finger Lakes (FCSFL) experienced a cybersecurity incident. On or about Feb. 4, 2025 the organization discovered that a number of employee email accounts were accessed by a cybercriminal between Jan. 14, 2025 and Feb. 4, 2025.

A review took place and on June 30, 2025, it was determined that both personal and protected health information were accessed and or acquired in the data breach. The exposed data belonged to individuals, children, and families who have used FCSFL’s services.

Compromised information includes names, dates of birth, Social Security numbers, driver's license numbers, bank account numbers, medical information and health insurance information. The total number of impacted individuals has not been released.

Family Counseling Services of the Finger Lakes notified impacted individuals by mail on Aug. 25, 2025 and published a Notice of Data Security Incident on its website. The data breach was also disclosed to the Vermont Attorney General's office on Aug. 27, 2025.

Family Counseling Services of the Finger Lakes' response

In addition to required state and federal disclosures, the organization is offering free single-bureau credit monitoring services to all impacted individuals.

If you receive a notice from Family Counseling Services of the Finger Lakes about this breach, you may want to:

• Sign up for the free credit monitoring services offered by the organization.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

More information about their services and programs can be found on the Family Counseling Services of the Finger Lakes website.