Community Counseling of Bristol County Data Breach Affects 45,960 People

On April 25, 2025, Community Counseling of Bristol County, Inc. (CCBC) discovered that it had experienced a major data breach. The incident was first detected on May 20, 2024, when CCBC identified unauthorized access to its network.

Following an extensive forensic investigation, it was determined that between May 18 and May 20, 2024, certain files containing sensitive personal and health information were accessed or possibly acquired by an unauthorized party.

The breach affected a total of 45,960 individuals in the United States, including 30 residents of Maine.

The exposed information includes both personally identifiable information (PII) and protected health information (PHI): names, addresses, dates of birth, Social Security numbers, and health insurance information.

This types of data being exposed could have serious implications for those affected, such as identity theft or fraud.

CCBC reported the breach to the Maine Attorney General’s office on May 20, 2025. For those seeking official documentation, the disclosure is available through the Maine Attorney General’s data breach portal and the Massachusetts Attorney General's office. Additionally, CCBC has posted a detailed notice to consumers on its website, which can be accessed on the CCBC data breach notice page.

Community Counseling of Bristol County's response

Upon discovering the breach, CCBC launched a thorough investigation with the assistance of external cybersecurity professionals experienced in handling similar incidents. The organization conducted a comprehensive forensic analysis to determine the scope and impact of the breach.

As a precaution, CCBC began notifying affected individuals in writing on May 19, 2025. The organization is offering complimentary credit monitoring and identity protection services through Experian IdentityWorks Credit 3B for a set period. This service provides credit monitoring across all three major credit bureaus, identity theft insurance, and access to identity restoration specialists.

If you have received a notification from CCBC, it is important to:

1. Review the letter carefully and follow the instructions to enroll in the free credit monitoring service.
2. Monitor your financial accounts and credit reports for any suspicious activity.
3. Consider placing a fraud alert or security freeze on your credit files with Equifax, Experian, and TransUnion.
4. Regularly review your health insurance statements and medical records for unfamiliar charges or services.

CCBC has also provided additional resources and instructions in the consumer notice, including steps to protect your medical information and contact details for further assistance.

For more information about CCBC’s services and mission, visit the Community Counseling of Bristol County website.