Carter Credit Union Data Breach Class Action Settlement

Current and former customers who received a notice stating the June 2025 Carter Credit Union data breach may have compromised their personal information could qualify to submit a claim for up to $2,500 from a class action settlement. The cybersecurity incident impacted approximately 105,185 individuals.

Carter Credit Union agreed to settle a class action lawsuit alleging a cyberattack exposed sensitive personal information belonging to customers and other individuals. The plaintiffs claimed Carter Credit Union failed to adequately protect current and former customer data, which included names, addresses, Social Security numbers, financial account details, medical and health insurance information and dates of birth.

Who can file a claim for a data breach payout?

Class members are individuals whose personally identifiable information the Carter Credit Union data breach that began on or about June 25, 2025, compromised.

How much are settlement payments?

Class members have the following benefit options:

• Reimbursement of out-of-pocket losses: Class members can claim up to $2,500 in documented out-of-pocket losses that occurred between June 25, 2025, and Nov. 19, 2026, and are fairly traceable to the data breach. This includes losses due to identity theft or fraud; fees for credit reports, credit monitoring or freezing/unfreezing credit; costs to replace IDs; and postage for contacting financial institutions.
• Alternative cash payment: Class members who do not claim reimbursement for out-of-pocket losses can submit a claim to receive a one-time cash payment of $50.
• Credit monitoring: All class members are eligible to enroll in CyEx Financial Shield Complete, which includes $1 million in financial fraud insurance and monitoring for fraud, identity theft, unauthorized transactions and high-risk activity.

How to claim a class action rebate

To receive a settlement payment, class members can file a claim online or print and complete the PDF claim form and mail or email it to the settlement administrator.

Settlement administrator's mailing address: Carter Credit Union Data Incident Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958

Settlement administrator's email address: info@CCUDataSettlement.com

The claim deadline is Nov. 19, 2026.

Required proof and claim information

• To submit a claim online, class members must provide the LoginID and PIN from the settlement notice they received.
• To submit an out-of-pocket losses claim, class members must provide supporting documentation, which may include receipts, bank or credit card statements and other proof of identity theft or fraud.

Payout options

• Zelle
• PayPal
• Venmo
• Virtual prepaid card
• Paper check mailed to the address provided

Settlement fund breakdown

The settlement fund will include:

• Settlement administration costs: To be determined
• Attorneys' fees and costs: Up to $400,000
• Service awards to class representatives: Up to $2,000 each
• Credit monitoring: Cost determined by number of claims filed
• Payments to approved claimants: Total determined by number of valid claims filed

Important dates

• Opt-out deadline: Oct. 20, 2026
• Claim deadline: Nov. 19, 2026
• Final approval hearing: Nov. 30, 2026

When is the Carter Credit Union data breach settlement payout date?

The settlement administrator will issue settlement payments to approved claimants after it completes claim processing and the court grants final approval of the settlement.

Why is there a class action settlement?

The class action lawsuit claimed Carter Credit Union experienced a targeted cyberattack in June 2025 that resulted in unauthorized access to files containing sensitive personal information. The complaint alleged Carter Credit Union failed to protect customer data.

Carter Credit Union denies the allegations but agreed to settle to avoid the expense and uncertainty of further litigation.

Sources

1. Claim form
2. Settlement notice
3. Settlement website FAQ page