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Consumers who returned or requested a refund for a physical product purchased on Amazon.com and received in the United States between Sept. 5, 2017, and Feb. 12, 2026, and experienced issues with their refund or whom Amazon later charged again for the returned item may be eligible to claim a payment from a class action settlement.
Amazon.com Inc. agreed to pay $309,500,000 to settle a class action lawsuit alleging some of its return and refund policies violated Washington consumer protection and other laws.
Who qualifies for an Amazon return settlement payout?
Class members must meet the following criteria:
- They initiated a return to Amazon or requested a refund for a physical product purchased and received in the United States and sold through Amazon.com between Sept. 5, 2017, and Feb. 12, 2026.
- They did not receive a refund from Amazon, received an untimely or incorrect refund, or received a refund but Amazon later incorrectly charged them for the returned product or products.
Class members may belong to one or both of the following groups:
- Settlement subclass A: This group contains class members Amazon identified as having unpaid.
- Subclass A class members will automatically receive a payment and do not need to submit a claim form.
- Settlement subclass B: This group contains class members who believe Amaon incorrectly charged them or owes them a refund butwhom Amazon did not identify.
- Subclass B class members must submit a claim form to receive a payment.
What is excluded?
Purchases from Amazon affiliates and subsidiaries do not qualify for the settlement except those handled through Amazon.com and Amazon’s fulfillment channels.
How much are settlement payments?
Class members may qualify for one or both of the following payments:
- Settlement subclass A cash payments: Subclass A will receive 92.7% of the net settlement fund. Eligible class members will receive a cash payment based on the unpaid transaction amounts plus a proportional amount for potential prejudgment interest.
- Settlement subclass B cash payments: Subclass B will receive 7.3% of the net settlement fund. Class members can submit a claim to receive a cash payment based on the unpaid transaction amounts plus a proportional amount for potential prejudgment interest.
The net settlement fund is the total fund minus administrative expenses, attorneys’ fees and expenses, and service awards to class representatives.
How to claim a class action rebate
- Subclass A: Subclass A class members do not need to submit a claim to receive a settlement payment. These class members can visit the settlement website to select their payment method 105 days after the court grants final approval of the settlement.
- Subclass B: Subclass B class members must submit a claim form to receive a settlement payment. Class members can file a claim online or print and complete the PDF claim form and mail it to the settlement administrator.
Settlement administrator's mailing address: Amazon Return Policy Litigation c/o Settlement Administrator, PO Box 10, East Brunswick, NJ 08816-9998
The claim deadline is Dec. 1, 2026.
Required proof and claim information
- To submit a claim online, subclass B class members must provide the ID and PIN from the settlement notice they received.
- Subclass B class members must include the following information and proof with their claim form for each qualifying returned product:
- Order number and product description
- Date they requested the refund
- Amount of refund requested
- Reason for refund rejection (if known)
- Proof of tender as specified by the refund rejection reason. This includes account screenshots, receipts or bank statements.
- Attestation statements as specified by the refund rejection reasons
The settlement administrator may request additional information to verify claims.
Payout options
- Zelle
- Check
- PayPal
- Venmo
- Amazon gift card
- Virtual prepaid card
Settlement fund breakdown
The settlement fund of $309,500,000 will include:
- Settlement administration costs: To be determined
- Attorneys' fees: Up to $100,000,000
- Attorneys' expenses: Up to $1,000,000
- Service awards to class representatives: Up to $7,500 each
- Payments to eligible class members: Remaining settlement funds
Important dates
- Deadline to file a claim: Dec. 1, 2026
- Deadline to opt out: Dec. 1, 2026
- Final approval hearing: March 16, 2027
When is the Amazon return policy settlement payout date?
The settlement administrator will issue payments after the court resolves any appeals and grants final approval of the settlement.
Why did this class action settlement happen?
The class action lawsuit alleged Amazon’s return and refund policies violated Washington consumer protection and other laws. The plaintiffs claimed some customers did not receive proper refunds or Amazon incorrectly charged them after they returned products.
Amazon denied any wrongdoing but agreed to settle to avoid the expense and uncertainty involved in further litigation and a possible trial. As part of the settlement, Amazon also agreed to implement improvements to its return and refund processes for a specified period.
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