JCPenney Optical Data Breach

Will Gendron
Mar 21, 2024 1:10 PM
Affected by the U.S. Vision, Inc. data breach? Personal and medical information including names, addresses, vision care details, and insurance info may have been exposed. Learn steps to protect your identity and get support.

Understanding the U.S. Vision, Inc. Data Breach

U.S. Vision, Inc., a subsidiary of jcpenney optical, experienced a data breach on April 20, 2021. As a renowned provider of vision care services, the company operates over 350 retail locations across the United States, offering a range of products and services including eyeglasses, contact lenses, and eye examinations. For more information about the company and its offerings, you can visit their website at

The breach was identified when suspicious activity was detected on the company's network on May 12, 2021. An investigation revealed that an unauthorized individual had intermittent access to the network between April 20, 2021, and May 17, 2021. During this time, the intruder may have viewed and/or acquired files containing sensitive consumer information.

Information Exposed:

The data accessed during the breach included a range of personal and medical details, such as:

  • First and last names
  • Dates of birth
  • Addresses
  • Telephone numbers
  • Gender
  • Vision care and treatment information
  • Record numbers
  • Dates of service
  • Provider names
  • Diagnosis code information
  • Vision care insurance details
  • Payor information
  • Subscriber/Medicare/Medicaid numbers
  • Billing and claims information

It's important to note that not all types of information were exposed for every individual affected by the breach.

Company's Response:

Upon discovery of the breach, U.S. Vision took immediate action to secure its systems and began a thorough investigation with the help of cybersecurity experts. The company has since been working diligently to enhance its security measures to prevent future incidents.

Steps for Affected Individuals:

If you believe you might have been affected by this breach, U.S. Vision recommends staying vigilant by monitoring your account statements and credit reports for any unusual activity. You are entitled to a free credit report annually from each of the major credit reporting bureaus: Equifax, Experian, and TransUnion. To order your free credit report, visit or call 1-877-322-8228.

Additionally, consider placing a fraud alert or a credit freeze on your credit files. This can help prevent identity thieves from opening new accounts in your name. For more details on how to set up these protections, please refer to the disclosure on the California Attorney General's website, which can be found here.

Contact Information:

For further questions or concerns, U.S. Vision has set up a dedicated helpline at 866-435-7111, available Monday through Friday from 8:30 a.m. to 9:00 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. Eastern Time.

As a gesture of goodwill, U.S. Vision is offering a $25 Loyalty Reward to its customers, which can be redeemed at any participating retailer until December 31, 2024.

U.S. Vision sincerely regrets the inconvenience caused by this incident and is committed to maintaining the privacy and security of all consumer information.

Affected by the data breach?

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