Family Health Center Data Breach Affects Over 34,000 - Here's What Was Exposed

Family Health Center, a healthcare provider based in Kalamazoo, Michigan, recently experienced a significant data breach that has impacted the personal information of 34,926 individuals across the United States. The breach was discovered on January 25, 2024, when Family Health Center noticed a network disruption that affected the functionality and access to certain systems.

Upon discovering the incident, Family Health Center immediately disconnected all access to the network and engaged a specialized third-party cybersecurity firm and IT personnel to secure the environment and conduct a comprehensive forensic investigation. The investigation revealed that some of Family Health Center's files were accessed by an unauthorized actor, although there is no evidence to suggest that the information has been misused.

The types of consumer information exposed include:

• Social Security Number
• Name
• Address
• Health insurance information
• Medical information (for patients)

The breach was disclosed to the Attorney General's office in the state of Maine on June 5, 2024.

Family Health Center's Response

Family Health Center has taken several steps in response to the data breach to protect the privacy and security of the personal information in their care. These actions include:

• Engaging a specialized cybersecurity firm and IT personnel to secure the environment and conduct a forensic investigation.
• Increasing data access control measures.
• Expanding multi-factor authentication and other security measures.
• Increasing monitoring for suspicious activities.

Additionally, Family Health Center is offering 12 months of complimentary credit monitoring and identity theft protection services through Cyberscout to all potentially affected individuals. This service includes credit monitoring and a fully managed identity theft recovery service.

Steps to Take if You Are Affected by the Data Breach

If you have been affected by this data breach, it is important to take immediate action to protect your personal information. Here are some steps you should consider:

1. Enroll in Credit Monitoring Services: Family Health Center is offering free credit monitoring services through Cyberscout. Make sure to enroll by following the instructions provided in the notification letter.
2. Monitor Your Accounts: Regularly review your account statements and credit reports for any suspicious or unauthorized activity. You can obtain a free copy of your credit report from each of the three nationwide credit reporting agencies by visiting Annual Credit Report.
3. Place a Fraud Alert: You can place fraud alerts with the three credit bureaus to notify creditors to take extra steps to verify your identity before opening new accounts. This can help protect you from identity theft.
4. Consider a Security Freeze: A security freeze can prevent credit, loans, and services from being approved in your name without your consent. You can request a security freeze by contacting each consumer reporting agency.
5. Report Suspicious Activity: If you notice any suspicious activity, report it immediately to your financial institution and the relevant authorities.

About Family Health Center

Family Health Center was established in 1971 with the mission to provide healthcare to anyone who walks through their doors, regardless of their income level or insurance benefits. The center's board-certified physicians specialize in family medicine, internal medicine, pediatrics, obstetrics/gynecology, and dental care. Serving over 50,000 patients annually in Kalamazoo County. For more information, visit Family Health Center.