Eagle Bank Data Breach

What Happened?

Eagle Bank recently encountered a security breach involving MasterCard Debit card data. The breach originated from a compromised network of a U.S. merchant, not from within Eagle Bank itself. During this incident, sensitive information such as MasterCard account numbers and account details were potentially exposed to unauthorized individuals. The exact timeframe of the exposure remains unclear.

As a response, Eagle Bank is terminating existing Debit Cards affected by the breach and will issue new cards to the impacted customers. These new cards, along with their separate PIN mailings, will be sent to customers, and the old cards will be deactivated after March 26, 2024. Customers are advised to destroy their old cards once the new ones are activated.

Steps to Take if You Are Affected

1. Monitor Your Accounts: Regularly check your monthly statements and account activities, especially for the next 12 to 24 months. Unauthorized or suspicious transactions should be reported immediately. Eagle Bank provides facilities like a Voice Response System and an Internet banking service for convenient monitoring.

1. Place a Security Freeze: Consider placing a security freeze on your credit reports. This prevents credit agencies from releasing your information without your consent, which can help deter identity theft. This can be done for free and can be requested via mail or online from major consumer reporting agencies like Equifax, Experian, and TransUnion.

1. Learn About Identity Theft: The Federal Trade Commission offers guidance on protecting yourself from identity theft. You can learn more by calling 1-877-ID-THEFT (1-877-438-4338) or visiting their website.

1. Obtain a Police Report: If you believe you are a victim of identity theft, you have the right to file and obtain a police report under Massachusetts law.

For further assistance or inquiries related to this breach, customers are encouraged to contact Eagle Bank’s Debit/ATM Card representative or their local branch.

For more detailed information about the breach and Eagle Bank's response, you can view the official notice provided to the Massachusetts Attorney General's office here.

By taking these steps, you can help secure your financial information and respond effectively to this unfortunate breach.