Parrot Island Waterpark Sales Tax Class Action Settlement

Parrot Island Waterpark

Individuals who purchased a ticket to Parrot Island Waterpark between April 20, 2021, and Nov. 30, 2023, may qualify to claim a refund equal to 9.5% of their ticket purchase from a class action settlement.

Parrot Island Waterpark agreed to return all excess sales tax collected from ticket sales during this period to resolve a class action lawsuit. The lawsuit alleged a ticketing system upgrade in April 2021 led to an incorrect default sales tax setting, resulting in an extra 9.5% sales tax charged on all tickets sold until Nov. 30, 2023. Once it discovered the error, the park corrected the issue and set aside the improperly collected funds for eligible patrons.

Who can file a claim?

Class members include individuals who purchased tickets to Parrot Island Waterpark between April 20, 2021, and Nov. 30, 2023, and paid the excess 9.5% sales tax on those purchases. This includes anyone who bought a single-day ticket, season pass or group ticket either in-person or online during the affected period.

How much can class members receive?

Eligible class members who submit a valid claim will receive a refund equal to the 9.5% excess sales tax collected on their ticket purchases during the affected period.

How to claim a class action rebate

Class members must download, print, complete and mail the PDF claim form to the settlement administrator. There is no online claim form.

Settlement administrator's mailing address: Parrot Island Claims, PO Box 3485 Fort Smith, AR 72913

The settlement administrator will send acknowledgement emails to class members following their claim submission. This email confirms receipt but does not guarantee approval. The settlement administrator will review and verify claims after the submission deadline.

Is proof or documentation required to submit a claim?

Yes. Claimants must provide purchase details, including the date(s) of purchase, number of tickets, total amount paid and payment method, as well as proof of purchase when submitting their claim. Acceptable forms of proof include:

Physical or digital receipts
Bank or credit card statements with the purchase highlighted
E-tickets or printed tickets
Order confirmation emails
Membership records or season passes
Photos from the day of the visit with date stamps or metadata showing the visit date

If no proof is available, class members may still submit a claim, but the settlement administrator may contact them for additional verification.

Payout options

Paper check

Settlement fund breakdown

The settlement fund consists of all excess sales tax Parrot Island Waterpark collected from ticket sales between April 20, 2021, and Nov. 30, 2023. The official settlement website does not specify the total dollar amount of the fund or attorneys' fees and expenses, settlement administration costs or service awards for class representatives.

Important dates

Claim form postmark deadline: Nov. 15, 2025
Claim receipt deadline: Nov. 30, 2025
Email acknowledgements of claim receipt: Nov. 30, 2025
Claim verification period: Dec. 1-31, 2025
Claim acceptance/denial notifications: Jan. 1, 2026

When is the Parrot Island Waterpark class action settlement payout date?

The settlement administrator will mail checks to approved claimants after it processes and verifies all claims.

Why did this class action settlement happen?

The class action settlement alleged a software error that occurred when Parrot Island Waterpark upgraded its ticketing system on April 20, 2021, did not properly adjust the default sales tax setting, resulting in an extra 9.5% sales tax charged on all ticket sales until Nov. 30, 2023. After it discovered the error, the park corrected the problem and set aside the improperly collected funds.

The class action settlement ensured these funds could be returned to affected patrons in an organized and fair manner.