Duke Health $3.74M MyChart Privacy Class Action Settlement

Current and former patients and other individuals who logged into the Duke MyChart patient portal or MyDuke Health mobile app at least once between Feb. 18, 2019, and June 17, 2022, may be eligible to submit a claim for a cash payment from a class action settlement. The settlement class includes approximately 872,634 individuals.

Duke University Health System Inc. has agreed to pay $3.74 million to settle a class action lawsuit that alleged the improper disclosure of personal or health-related information through tracking tools on its website. The lawsuit claims that these tracking tools, including a third-party “pixel,” may have resulted in the sharing of sensitive data with a vendor when patients accessed Duke Health’s online services.

Who can file a claim for a MyChart payout?

Class members are individuals in the United States who were identified by Duke Health as having logged into the Duke MyChart patient portal or MyDuke Health mobile app at least once between Feb. 18, 2019, and June 17, 2022.

How much are settlement payments?

Pro rata cash payment: Class members can submit to receive a pro rata cash payment from the net settlement fund. Final payment amount will be determined by the total number of claims filed.

How to claim a class action rebate

To receive a settlement payment, class members can file a claim online or print a PDF claim form to complete and mail to the settlement administrator.

Settlement administrator's mailing address: Williams v. Duke University Health System, Inc. Settlement Administrator, PO Box 4214, Portland, OR 97208-4214

The claim deadline is Aug. 16, 2026.

Required claim information

Unique ID and pin from settlement notice required to submit a claim online. Unique ID required to submit a claim by mail.

Payout options

• Electronic payment, only available for online claims
• Paper check mailed for the address provided

Settlement fund breakdown

The $3,743,600 settlement fund will include:

• Settlement administration costs: To be determined
• Attorneys’ fees: Up to $1,235,388
• Attorneys’ expenses: Up to $30,000
• Service award to class representative: $7,500
• Payments to approved claimants: Remaining settlement funds

Important dates

• Deadline to opt out: July 20, 2026
• Deadline to submit a claim form: Aug. 16, 2026
• Final approval hearing: Aug. 27, 2026

When is the Duke University Health System privacy settlement payout date?

Payments will be issued to approved claimants approximately 60 days after the court grants final approval of the settlement.

Why was there a class action settlement?

This class action lawsuit was filed because it was alleged that Duke Health used tracking tools on its website, MyChart portal and MyDuke Health mobile app that may have resulted in the disclosure of personal or health-related information to a third-party vendor. The plaintiff claimed this practice invaded the privacy of patients and class members.

Duke Health denies any wrongdoing, however agreed to settle to avoid the expense and risk of continued litigation and a possible trial.

Sources

1. Class notice
2. Settlement website FAQ page
3. Claim form