TruView BSI Data Breach Exposes SSNs and Government IDs

TruView BSI LLC, a background screening and investigations company based in Melville, New York, disclosed a data breach in which a cybercriminal may have accessed personal information stored in the company's systems.

The breach was reported to the attorneys general of California, Indiana, Maine, Massachusetts, Texas, and Vermont.

The total number of affected individuals was disclosed to be 20,318, including at least 702 Texas residents, 90 Massachusetts residents, 39 Indiana residents, 15 Maine residents, and ten New Hampshire residents.

A cybercriminal may have accessed personal information within TruView's environment between July 18, 2024, and Aug. 15, 2024. The unauthorized access spanned approximately four weeks during the summer of 2024.

The breach was not confirmed until early 2026, more than 19 months after the unauthorized access first occurred.

After becoming aware of the unauthorized activity, TruView brought in third-party cybersecurity specialists to conduct a forensic investigation. The goal of this investigation was to determine the full scope and nature of the incident. The company further conducted a comprehensive review of the impacted files to identify what information was affected and which individuals were involved.

The investigation found that personally identifiable information had been potentially exposed. The types of information at risk included names, Social Security numbers, driver's license numbers, addresses, financial information such as account numbers, credit/ or debit card numbers, and medical information.

TruView's response to the breach

TruView is providing affected individuals with access to single bureau credit monitoring, credit report and credit score services at no charge for 12 months. These services are being provided through CyberScout, a TransUnion company that specializes in fraud assistance and remediation services.

Affected individuals can enroll by visiting CyberScout's activation page and entering the unique code included in their notification letter. Enrollment must be completed within 90 days of the date of the letter.

TruView is additionally providing affected individuals with proactive fraud assistance to help answer questions they may have. The company is also sharing guidance on how to place fraud alerts and credit freezes on credit files, how to obtain free credit reports and how to report attempted or actual identity theft to the Federal Trade Commission and state attorneys general.

Individuals with questions about the breach can call 833-319-7356, Monday through Friday from 8:00 a.m. to 8:00 p.m. EST, excluding holidays. They may also write to TruView at 225 Broadhollow Rd., Suite 304, Melville, NY 11747.

Steps to take if your information was exposed

• Place a fraud alert or credit freeze with Equifax (1-888-298-0045), Experian (1-888-397-3742) or TransUnion (1-833-799-5355) to help prevent unauthorized accounts from being opened.
• Request free credit reports at AnnualCreditReport.com and review them carefully for any accounts or inquiries that look unfamiliar.
• Review bank and financial account statements regularly over the next 12 to 24 months for any unauthorized transactions or suspicious activity.
• Watch for phishing attempts that reference TruView BSI or this data breach by name, as scammers sometimes use breach notifications to trick people into sharing additional personal information.
• Report suspected identity theft to the Federal Trade Commission at identitytheft.gov or by calling 1-877-438-4338, and file a report with local law enforcement if needed.
• Contact your state attorney general's office for additional resources and guidance on protecting against identity theft after a data breach.