Open Arms Care Data Breach Compromises SSNs and Financial Accounts

Open Arms Care Corp., a Tennessee-based nonprofit that provides residential and therapeutic services for adults and children with intellectual and developmental disabilities, disclosed a data breach that affected 893 individuals in the United States.

Open Arms Care detected unusual activity involving one of its email accounts in August 2025. An investigation into the incident revealed that some of the company's email accounts could have been accessed or acquired by an unauthorized party during this period.

After identifying the unauthorized access, the company worked to determine which individuals' information was potentially involved.

The types of information that may have been exposed include names, Social Security numbers, financial account information, medical diagnosis and treatment information and health insurance information.

The incident was limited to information contained within its email system and did not impact other Open Arms Care business systems.

Open Arms Care began notifying affected consumers on June 9, 2026, and posted a data privacy notice on its website.

Open Arms Care's response to the breach

To assist affected individuals, Open Arms Care established a toll-free call center for people who have questions about the breach or related concerns. The call center is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time at 1-833-718-9796.

The company's notification also included contact information for the three major credit reporting agencies, the Federal Trade Commission and several state attorneys general offices as additional resources for affected individuals.

Given the sensitivity of the data potentially involved in this breach, affected individuals should consider taking action to protect their identity and financial accounts.