Nations Direct Mortgage Data Breach

What Happened?

On December 30, 2023, Nations Direct Mortgage, LLC discovered unauthorized access to certain systems within its computer information technology network. The company immediately launched an investigation with the help of third-party experts, notified law enforcement and governmental authorities, and took measures to assess and contain the incident. It was determined that an unauthorized third party had obtained access to, and potentially removed, data of certain individuals from across the country. The investigation revealed that personal information, including names, addresses, Social Security numbers, and unique Nations Direct loan numbers, might have been compromised.

Information Exposed and Consumer Notification

The types of consumer information exposed in this breach primarily included Social Security numbers. Nations Direct has begun notifying affected consumers through electronic means as of March 6, 2024. The company has provided detailed information to consumers about the nature of the data accessed and the steps being taken to secure their systems and data against future incidents.

Steps for Affected Consumers

If you believe you have been affected by this breach, it is crucial to remain vigilant by monitoring your financial accounts and credit reports for any unusual activity. Nations Direct has partnered with Kroll to offer affected individuals identity monitoring services at no cost for twenty-four months. These services include Credit Monitoring, Web Watcher, $1 Million Identity Fraud Loss Reimbursement, Fraud Consultation, and Identity Theft Restoration.

To activate these services, please visit Kroll's Enrollment Page. You will need to provide your personal information and the membership number included in the notice sent to you by Nations Direct.

Additional Protective Measures

• Credit Freeze: You may consider placing a credit freeze on your reports, which makes it harder for identity thieves to open accounts in your name. To do this, contact each of the three major credit bureaus:
• Equifax
• Experian
• TransUnion

• Fraud Alerts: Placing a fraud alert on your credit reports can also help protect your credit. A fraud alert makes it necessary for creditors to verify your identity before opening new accounts or making changes to existing accounts.

For More Information

If you have any questions or need further assistance regarding this data breach, you may contact Nations Direct Mortgage, LLC directly. Additionally, you can learn more about how to protect yourself from identity theft by visiting the Federal Trade Commission’s website.

Nations Direct Mortgage, LLC has also made a full disclosure available on the Maine Attorney General's website, providing further details about the breach and the company's response.

By taking these steps, you can help safeguard your personal information and mitigate the potential impacts of this data breach.