ITSA Data Breach Affects Frontier Airlines Applicants and Employees

Integrity Testing & Safety Administrators Inc. (ITSA), a third-party administrator specializing in workplace drug and alcohol testing, experienced a data breach. The cybersecurity incident took place on or about March 27, 2025. A review took place and it was determined that the breach compromised the personally identifiable information (PII) of of Frontier Airlines current and former applicants and employees.

On Aug. 1, 2025, a review was completed and the company determined that an unauthorized actor gained access to internal systems and accessed or acquired the sensitive data belonging to Frontier airlines. Exposed information included names, dates of birth, Social Security numbers and driver's license numbers.

Integrity Testing & Safety Administrators began notifying Frontier Airline applicants and current and former employees by mail on Aug. 15, 2025. The breach is considered serious and puts individuals at risk for identity theft.

The cybersecurity incident was disclosed to the Massachusetts Attorney General and the New Hampshire Attorney General on Sept. 11, 2025.

Integrity Testing & Safety Administrators' response

In addition to required state and federal disclosures, the company is offering impacted individuals with compromised Social Security numbers free IDX identity theft protection services. ITSA has also set up a dedicated assistance line for individuals with questions or concerns about the incident.

If you are Frontier Airlines applicant or former or current employee who received a data breach notice from Integrity Testing & Safety Administrators, you may want to:

• Sign up for the free IDX identity theft protection services, offered by the company.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

More information about the company and its services can be found on the Integrity Testing & Safety Administrators website.