FCS Data Breach: Ransomware Group Claims Involvement

On May 22, 2025, Family & Community Services Inc. (FCS) discovered that its systems may have been compromised by an unauthorized actor. The breach was first detected internally, prompting FCS to engage a third-party cybersecurity firm to conduct an investigation. The investigation and review is still ongoing, however Family & Community Services has chosen to notify the public, as there is potential that sensitive personal information has been accessed.

The organization has not yet determined the exact number of individuals affected or the full scope of the data involved. These types of data breaches often compromise both personally identifiable information (PII) and protected health information (PHI).

Exposed information may include names, addresses, dates of birth, Social Security numbers, driver's license numbers, health information, treatment records and financial information. Family & Community Services is working to identify specific individuals and the types of information that may have been hacked.

A ransomware group known as Qilin has claimed responsibility for the cyberattack. Qilin posted about the breach on a dark web forum on July 2, 2025, stating they had obtained organizational data.

Family & Community Services also published a Notice of Data Security Incident on its website.

Family & Community Services' response

Those whose sensitive information is confirmed to be impacted will receive a formal notice letter detailing the types of data involved.

In response to the incident, FCS has taken steps to secure its systems. Those whose sensitive information is confirmed to be impacted will receive a formal notice letter detailing the types of data involved.

If you believe your personal information may have been compromised in this breach:

• Carefully review any notice or communication you receive from Family & Community Services or Axess Family Services.
• Monitor financial accounts and credit reports for signs of identity theft.
• Consider placing fraud alerts or credit freezes with the major credit bureaus.
• Be cautious of unsolicited emails or phone calls requesting personal information.

Family & Community Services also set up a dedicated call center for individuals with questions or concerns at 1-888-844-1165, available Monday through Friday from 8 a.m. to 11 p.m. and Saturday from 9 a.m. to 6 p.m. Eastern time.

For more information about the organization and its programs, visit the Family & Community Services website.