Eckerd Connects Data Breach Affects Sensitive PII and PHI

Eckerd Connects, a national organization specializing in workforce development and family support services, experienced a major data breach. On Nov. 11, 2024, the organization detected suspicious activity within its internal network. The cyberattack compromised both personally identifiable information (PII) and protected health information (PHI).

An investigation is ongoing and has determined that exposed information may include names, addresses, dates of birth, Social Security numbers, health insurance information and medical condition, treatment or diagnosis information. The total number of affected individuals has not been released, but is believed to be in the thousands.

Eckerd Connects published a Notice of Data Security Incident on its website on Sept. 26, 2025 and will be notifying impacted individuals and their families by mail once the investigation is complete.

Eckerd Connects' response

To support those potentially impacted, Eckerd Connects has established a dedicated and confidential response line in order to answer questions and provide guidance on protecting against misuse of personal information. Individuals can contact 866-291-2447, Monday through Friday, 8 a.m. to 5:30 p.m. CT.

If you believe your personal information may have been compromised in this breach:

• Carefully review any notice or communication you receive from Eckerd Connects.
• Monitor financial accounts and credit reports for signs of identity theft.
• Consider placing fraud alerts or credit freezes with the major credit bureaus.
• Be cautious of unsolicited emails or phone calls requesting personal information.

For more information about the organization, visit the Eckerd Connects website.