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Legally blind shoppers who made a purchase at The Container Store in Massachusetts between July 20, 2011, and August 12, 2026, and attempted to credit their purchase to The Container Store’s loyalty program may be eligible to claim $75 per qualifying purchase from a class action settlement.
The Container Store agreed to pay $780,000 to settle a class action lawsuit alleging the company maintained point-of-sale devices in Massachusetts stores that blind individuals could not access in violation of the Massachusetts Public Accommodations Act, the Massachusetts Equal Rights Act and the Massachusetts Consumer Protection Law. The settlement allocates $230,000 for class member payments. The remainder of the fund will go toward installing fully accessible point-of-sale kiosk devices in all of the company's Massachusetts stores.
Who can file a claim?
Class members must meet all of the following requirements:
- They made a purchase at any The Container Store location in Massachusetts between July 20, 2011, and Aug. 12, 2026.
- They had a vision-related disability requiring assistive technology to access visual information at the time of purchase.
- They sought to credit the purchase to a new or existing The Container Store loyalty program account.
- They encountered a touch screen point-of-sale kiosk or device that lacked non-visual methods for inputting information to credit the purchase to a loyalty program account.
How much can class members get?
Class members who submit valid claims may receive $75 for each qualifying purchase. The total settlement fund amount is $780,000, which includes $230,000 for damage payments to class members. If the total number of valid claims exceed the damages fund, the settlement administrator will distribute payments on a pro rata basis.
How to claim a class action payment
To claim a payment, eligible class members must submit an online claim form or print and complete the PDF claim form.pdf) and mail it to the settlement administrator.
Settlement administrator's mailing address: Cadigan v. The Container Store Inc., c/o CPT Group Inc., P.O. Box 19504, Irvine, CA 92623
The deadline to file a claim is Dec. 20, 2026.
Required proof/documentation
Required documentation includes:
- Proof of legal blindness, such as documentation from a medical provider or government agency
- Details about each qualifying purchase, including date, store location and transaction details
Class members using the online claim form must provide the CPT ID and passcode they received in their settlement notice.
Payout options
The settlement administrator will issue payment by check to the address provided. Checks become void after 90 days.
Settlement fund breakdown
The $780,000 settlement fund includes:
- Settlement administration costs: Up to $12,500
- Attorneys' fees and expenses: Up to $495,000
- Service awards to class representatives: Up to $27,500 ($55,000 total)
- Damages fund for eligible class member payments: $230,000
- Fund for accessible point-of-sale kiosks: Remaining funds
Important dates
- Fairness hearing: Oct. 29, 2026
- Deadline to file a claim: Dec. 20, 2026
When is The Container Store payout date?
The settlement administrator will issue payments to approved claimants after the court resolves any appeals and grants final approval of the settlement.
Why did this class action settlement happen?
The class action lawsuit alleged The Container Store maintained point-of-sale devices in Massachusetts stores that blind individuals could not access violating state laws regarding public accommodations, equal rights and consumer protection. The Container Store denied these allegations but agreed to settle to avoid further litigation.
As part of the settlement, The Container Store will install fully accessible point-of-sale kiosk devices in each of its Massachusetts stores and provide formal training to employees on their use. This ensures legally blind and visually impaired customers can process their transactions in an equally independent manner and have a shopping experience comparable to that of sighted shoppers.
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