LifeLock & Norton $9.95M TCPA Class Action Settlement

Individuals who received an artificial or prerecorded voice call on your cell phone from Gen Digital between Feb. 19, 2021, and Oct. 30, 2025, about a LifeLock or Norton account, and did not have an account with either service, may qualify to submit a claim between $200 and $625 from a class action settlement.

Gen Digital Inc. has agreed to pay $9.95 million to settle a class action lawsuit for allegedly violating the Telephone Consumer Protection Act (TCPA) by making unwanted automated calls to non-customers about LifeLock or Norton accounts. The plaintiff claimed that Gen Digital placed artificial and prerecorded voice to more than 300,000 telephone numbers during the class period.

Who can file a claim for a TCPA payout?

Class members must meet the following criteria:

• They received a call to a cellular number from Gen Digital, or someone acting on its behalf, about a LifeLock or Norton account.
• The recipient of the call was not a customer or accountholder of LifeLock or Norton at the time of the call.
• The call used an artificial or prerecorded voice and occurred between Feb. 19, 2021, and Oct. 30, 2025.

How much will the settlement payment be?

Pro rata cash payment: Class members can submit to receive a pro rata cash payment from the net settlement fund estimated between $200 and $625. Final payment amount will be determined by the total number of valid claims filed.

Example payout calculations:

• If there are 20,000 valid claims and the net settlement fund is $6,282,933: $6,282,933 ÷ 20,000 = $314.15 per claimant
• If there are 10,000 valid claims and the net settlement fund is $6,282,933: $6,282,933 ÷ 10,000 = $628.29 per claimant

How to claim a TCPA class action rebate

To receive a settlement fund, class members can file a claim online or print a PDF claim form from the same link to mail to the settlement administrator:

Settlement administrator's mailing address: Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391

Required claim information and proof

• Class Member ID required to submit a claim.
• Individuals that believe they are a class member but did not receive notice must provide proof that they received a qualifying call from LifeLock or Norton. Supporting documentation may include call records, voicemails and other proof of received artificial or prerecorded calls from Gen Digital.

Payout options

• Paper check mailed to the address provided

$9.95 million TCPA settlement fund

The $9,950,000 settlement fund will include:

• Settlement administration costs: Estimated at $315,400
• Attorneys’ fees: Up to $3,316,667
• Attorneys’ expenses: Up to $20,000
• Service award to class representative: Up to $15,000
• Payments to approved claimants: Remaining settlement funds

Important dates

• Deadline to file a claim: April 13, 2026
• Exclusion deadline: April 13, 2026
• Final approval hearing: July 14, 2026

When is the Gen Digital TCPA settlement payout date?

Payments to approved claimants are expected to be mailed within 60 days after the court grants final approval of the settlement.

Why is there a class action settlement?

This class action lawsuit was brought because Gen Digital Inc. allegedly violated the TCPA by placing artificial or prerecorded voice calls to individuals who were not customers or accountholders of LifeLock or Norton. Gen Digital denies the allegations but agreed to settle to avoid the expense and risks involved in further litigation and a possible trial.

Sources

1. Class notice
2. Settlement website
3. Class action settlement agreement