No Proof: Concord Hospital $800K Tracking Pixel Settlement

Individuals who accessed or used a Concord Hospital website or mobile application that used third-party tracking technologies, such as Google Analytics or Geonetric, between May 9, 2021 and June 12, 2026, may qualify to submit a claim for a cash payment from a class action settlement.

Concord Hospital Inc., Concord Hospital Laconia, Concord Hospital Franklin and Capital Region Healthcare Corp. agreed to pay $800,000 to settle a class action lawsuit alleging privacy violations. The plaintiffs claimed Concord used third-party tracking technologies on its web properties, which may have intercepted users’ telecommunications and/or disclosed protected health information, in violation of New Hampshire law.

Who can file a claim for the pixel-tracking settlement payout?

Class members must meet one or both of the following criteria:

• Google and/or Geonetric intercepted their Concord Hospital website and/or mobile app use at any time between May 9, 2021 and June 12, 2026.
• Concord may have disclosed their protected health information to Google, Geonetric or another online tracking technology while they used one of the company's websites or mobile apps at any time between May 9, 2021 and June 12, 2026.

How much are settlement payments?

Pro rata cash payment: Class members can submit a claim to receive a pro rata cash payment from the net settlement fund. The settlement administrator will determine the final payment amount by the total number of valid claims filed.

How to claim a class action rebate

To claim a settlement payment, class members can file a claim online or print the PDF claim form to complete and mail to the settlement administrator.

Settlement administrator's mailing address: Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799

The claim deadline is Sept. 11, 2026.

Payout options

• Venmo
• Zelle
• PayPal
• Paper check mailed to the address provided

Settlement fund breakdown

The $800,000 settlement fund will include:

• Settlement administration costs: To be determined
• Attorneys' fees: Up to $266,640 plus reasonable expenses
• Service awards to class representatives: Up to $2,500 each ($5,000 total)
• Payments to approved claimants: Remaining settlement funds

Important dates

• Opt-out deadline: Sept. 11, 2026
• Deadline to file a claim: Sept. 11, 2026
• Final approval hearing: Nov. 3, 2026

When is the Concord Hospital pixel tracking settlement payout date?

The settlement administrator will issue payments to approved claimants approximately 60 days after the court grants final approval of the settlement.

Why is there a class action settlement?

The class action lawsuit alleged Concord Hospital and its affiliates violated the New Hampshire Wiretapping and Electronic Surveillance Act and the New Hampshire Patient Privacy Law. The plaintiffs claimed Concord used third-party tracking technologies, including website pixels such as Google Analytics and Geonetric, on their web properties, which allegedly intercepted users’ telecommunications and/or disclosed protected health information without proper authorization.

Concord Hospital denies the allegations but agreed to settle to avoid the risk and expense of continued litigation.

Sources

1. Settlement notice
2. Settlement website FAQ page
3. Settlement agreement