Zales Unwanted Text Messages $7.5M Class Action Settlement

Individuals who received telemarketing text messages from Zales while their number was listed on the National Do Not Call Registry may qualify to submit claim for up to $100 from a class action settlement.

Zale Delaware Inc. agreed to pay $7,548,300 to settle a class action lawsuit alleging the company violated federal law by sending unsolicited marketing text messages to consumers whose numbers were registered on the National Do Not Call Registry. The class consists of approximately 75,483 phone numbers.

Who is eligible for a Zales TCPA settlement payout?

• Class members are individuals who received more than one text message from Zale Delaware Inc. or its agents promoting the company's goods or services and did not provide their number to the company.
• Zales must have sent the text messages within a 12-month period between Oct. 15, 2020, and July 28, 2025.
• The phone number that received the messages must have been registered with the National Do Not Call Registry for at least 30 days before they received at least two text messages from Zale Delaware Inc. within a 12-month period.

Who is excluded from the class?

Consumers who provided their telephone number directly to Zale Delaware do not qualify to participate in the settlement.

How much is the unwanted text message settlement payment?

Cash payment: Approved claimants will receive a cash payment of up to $100. The settlement administrator will determine the final payment amount by the number of claims filed.

How to claim a class action rebate

Class members can submit a claim form online or download a PDF claim form to print, complete and mail to the settlement administrator.

Settlement administrator's mailing address: Miller v. Zale Delaware, Inc., P.O. Box 301132, Los Angeles, CA 90030-1132

Claimants must submit or postmark the form by Oct. 27, 2025, and may only submit one claim per phone number.

Required claim information

Class members must provide the ID and PIN from their settlement notice or their phone number.

Payout options

Approved claimants will receive a paper check mailed to the address provided.

$7.55 million TCPA class action settlement fund

The settlement fund of $7,548,300 will include the following:

• Settlement administration costs: Up to $150,000
• Attorneys' fees: Up to $2,516,100
• Attorneys' expenses: Submitted to the court for approval at a later date
• Service award to lead plaintiff: $5,000
• Payments to approved claimants: Remaining settlement funds

Important dates

• Deadline to file a claim: Oct. 27, 2025
• Deadline to opt out: Oct. 27, 2025
• Final approval hearing: Nov. 17, 2025

When is the Zales unwanted text message settlement payout date?

The settlement administrator will issue payments to class members with valid claims approximately 90 days after the settlement receives final approval and claim processing is complete.

Why did this class action settlement happen?

The lawsuit alleged Zale Delaware Inc. violated the Telephone Consumer Protection Act by sending telemarketing text messages to cell phone numbers listed on the National Do Not Call Registry without consent.

Zales denied any wrongdoing but agreed to settle the case to avoid cost and risk of continued litigation.

Sources

1. Official class notice
2. Settlement website FAQ page
3. Settlement agreement