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Individuals who purchased a ticket from StubHub for a live event in the United States between May 12 and May 14, 2025, and paid mandatory fulfillment and service fees, may be eligible to receive a refund of those fees from an FTC settlement.
StubHub Holdings Inc. has agreed to pay $10 million to resolve allegations brought by the Federal Trade Commission (FTC) that it failed to clearly and conspicuously disclose the total price of live-event tickets, including all mandatory fees, in violation of federal law and the FTC’s Rule on Unfair or Deceptive Fees.
According to the complaint, StubHub did not comply with the FTC's ticket fee rule, which went into effect on May 12, 2025, and instead continued to fail to provide consumers on its site accurate total ticket pricing.
Who qualifies for a StubHub refund?
Ticket buyers must meet the following criteria:
- They purchased one or more tickets from StubHub to a live event in the United States between May 12, 2025, and May 14, 2025.
- They paid mandatory fulfillment and service fees as part of their purchase.
- They have not already received a refund or chargeback for their purchase.
The settlement divides eligible consumers into two groups based on how ticket prices were displayed at the time of purchase:
- Group 1: Consumers whose total ticket price was not disclosed on the initial pricing display
- Group 2: All other consumers who bought tickets during the same period and paid mandatory fees
How much are settlement payments?
Group 1 - Full refund of mandatory fees: Ticket buyers whose total ticket price was not disclosed on the initial StubHub pricing display: Consumers in this group will receive a full refund of fulfillment and service fees paid during the qualifying period.
Group 2 - Pro rata refund of mandatory fees: All other consumers who purchased tickets on StubHub during the qualifying period will receive a pro rata refund of fulfillment and service fees paid. Refund amount will be determined by the number of qualifying ticket buyers and remaining settlement funds.
No claim form required
Eligible consumers do not need to file a claim to receive a settlement payment.
StubHub is required to notify qualifying ticket buyers by email within 14 days of court of approval of the stipulated order.
Settlement website coming soon: StubHub will establish a settlement website, telephone number and email address where ticket buyers can access for information on the refund process.
Payout options
- Refund to the original form of payment used for the ticket purchase
- If the original payment method is unavailable, PayPal to the email address on file
StubHub settlement fund breakdown
- Payments to eligible ticket buyers: $10,000,000
- Settlement administration costs: StubHub will pay for all costs fees and expenses separate from the settlement fund
When is the StubHub ticket fee settlement payout date?
Refunds to eligible ticket buyers will be issued 90 days or less after the court grants approval of the stipulated order.
Why did this FTC settlement happen?
The FTC sued StubHub Holdings Inc. for allegedly failing to clearly and conspicuously disclose the total price of live-event tickets, including all mandatory fees, at the outset of the ticket-buying process. According to the FTC, StubHub’s website displayed ticket prices that did not include all mandatory fees in the initial pricing displays, which the agency said violated the FTC Act and the Rule on Unfair or Deceptive Fees.
The settlement also prohibits StubHub from the following:
- Displaying any goods or services price without clearly and conspicuously disclosing the total ticket price.
- Failing to disclose the total ticket price more prominently than any other pricing information.
- Failing to clearly and conspicuously disclose the amount of any fees or charges that have been excluded from the total price, what they are for, and the final payment amount, before the consumer agrees to pay for a product or service.
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