Kaiser Permanente $10.5M Unwanted Text Message Settlement

Individuals who received more than one text message from Kaiser Foundation Health Plan, doing business as Kaiser Permanente, between Jan. 21, 2021, and Aug. 20, 2025, after opting out, may be eligible to submit a claim for up to $75 per qualifying message from a class action settlement.

Kaiser Foundation Health Plan Inc., a health care services company based in Oakland, California, has agreed to pay up to $10.5 million to resolve allegations that it sent marketing text messages to individuals after they had opted out, potentially violating federal and Florida telemarketing laws. The settlement class includes approximately 72,327 individuals.

Who is eligible for a TCPA settlement payment?

There are two specific classes included in the settlement. Class members may belong to one or both of the classes:

• TCPA “STOP” class: Individuals residing in the United States who received more than one text message on their cellular phone from Kaiser, within any 12-month period between Jan. 21, 2021, and Aug. 20, 2025.
• The text messages received were related to Kaiser goods or services.
• The text messages were received after the individual previously communicated an opt-out request to Kaiser by replying "stop," or something similar.

• FTSA “STOP” class: Individuals in Florida who received more than one text message on their cellular phone from Kaiser, within any 12-month period between Jan. 21, 2021, and Aug. 20, 2025.
• The text messages received were related to Kaiser goods or services.
• The text messages were received after the individual texted Kaiser with the message “stop,” at least 15 days prior to the text message sent by Kaiser.

How much is the class action payout?

Pro rata cash payment: Class members can submit a claim to receive up to $75 per qualifying text message. Final amount per text message will be determined by the number of valid claims filed.

How to claim a TCPA class action rebate

To receive a settlement payment, eligible individuals must submit a valid claim form by Feb. 12, 2026. Class members can file a claim online or download and print the PDF claim form to mail to the settlement administrator.

Settlement administrator's mailing address: Kaiser TCPA and FTSA Settlement, Settlement Administrator, P.O. Box 6049, Portland, OR 97228-6049

Each class member may only submit one claim form, which will cover all qualifying text messages to any of their cellular numbers.

Required claim information

• Unique ID and PIN from official settlement notice required to submit a claim.
• The telephone number or numbers that received the qualifying text messages must be included on the claim form.

Payout options

Approved claimants will receive a paper check, mailed to the address provided on the claim form.

$10.5 million Kaiser TCPA settlement fund

The $10,500,000 settlement fund will include:

• Settlement administration costs: No more than $100,000
• Attorneys’ fees and expenses: $3,499,650
• Service award to class representative: Not to exceed $5,000
• Payments to approved claimants: Remaining settlement funds

If the total amount of valid claims and approved fees and costs is less than $10.5 million, the remaining funds will be returned to Kaiser. Any funds from uncashed settlement checks will also be returned to Kaiser.

Important dates

• Deadline to opt out of the settlement: Dec. 29, 2025
• Final approval hearing: Jan. 28, 2026
• Deadline to file a claim: Feb. 12, 2026

When is the Kaiser TCPA and FTSA settlement payout date?

Payments will issued to class members with valid claims approximately 75 days after the court grants final approval of the settlement.

Why did this class action settlement happen?

The class action lawsuit alleged that Kaiser Foundation Health Plan Inc. sent marketing text messages to individuals after they had opted out, in violation of the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA). Kaiser denies any wrongdoing, but agreed to settle to avoid the expense and uncertainty of continued litigation and a possible trial.

Sources

1. Class notice
2. Settlement website FAQ page
3. Settlement claim form
4. Settlement agreement