Visual Creations Data Breach Exposes Social Security Numbers

Visual Creations Inc., a Pawtucket, Rhode Island-based company that creates custom retail fixtures, millwork, point-of-purchase displays and visual communications hardware for leading retail and product brands, has disclosed a data breach.

According to a regulatory filing dated May 12, 2026, the breach has been reported to the Massachusetts Office of Consumer Affairs and Business Regulation.

The breach exposed sensitive personal information including Social Security numbers.

The total number of individuals affected across the United States was not disclosed in the available regulatory filings. Consumer notification letters from the company are also dated May 12, 2026.

Visual Creations' response to the breach

The company is offering affected individuals 24 months of complimentary identity protection services through Cyberscout, a TransUnion company. These services include credit and dark web monitoring, a $1 million identity fraud loss reimbursement policy and fully managed identity theft recovery services.

The deadline to enroll in the complimentary services is Aug. 12, 2026. Anyone who received a notification letter should be sure to enroll before that date to take full advantage of the free protection being offered.

Those who have questions or need assistance can call 1-800-405-6108, Monday through Friday from 8 a.m. to 8 p.m. Eastern time, excluding U.S. holidays.

Steps to take if your information was exposed

• Place a credit freeze with all three credit bureaus. Contact Equifax (1-800-525-6285), Experian (1-888-397-3742) and TransUnion (1-800-916-8800) to prevent anyone from opening new accounts using stolen personal information.
• Request free credit reports at AnnualCreditReport.com or by calling 1-877-322-8228, and review them carefully for any unfamiliar accounts, inquiries or other suspicious activity.
• Place a fraud alert with one of the three major credit bureaus, which will then notify the other two on the affected individual's behalf.
• Review financial account statements regularly for unauthorized transactions or other signs of fraud over the coming months.
• Watch for phishing attempts that reference Visual Creations Inc. or this data breach by name in emails, phone calls or text messages, as scammers sometimes use real breach notifications to trick people into sharing more personal information.
• Report suspected identity theft by filing a police report with local law enforcement or by contacting the Massachusetts Attorney General's office at One Ashburton Place, Boston, MA 02108 (phone: 617-727-2200), or the Federal Trade Commission at 1-877-438-4338.