Norwegian Cruise Line contacted individuals on the Do Not Call Registry, a new class action lawsuit alleges

Irene Sorriento filed a class action lawsuit against Norwegian Cruise Line Holdings Ltd. on Sept. 10, 2026, in the U.S. District Court for the Southern District of Florida.

The complaint claims the cruise company called her cellphone twice with vacation sales pitches 22 years after she put the number on the National Do Not Call Registry.

Sorriento's experience

Sorriento says she registered her number on the National Do Not Call Registry in 2004. She claims she uses the line for personal, family and household calls and relies on it as her home number.

Sorriento claims she received calls from Norwegian Cruise Line Holdings on April 27 and April 28, 2026. Each call reportedly left a voicemail. Screenshots in the filing show the caller offered deals and discounts for planning a vacation and left a callback number. Sorriento never asked for the calls, and did not purchase or inquire about a cruise, according to the complaint.

The proposed class action categorizes the harm as invasion of privacy and annoyance. It also claims the calls occupied when Sorriento needed it for legitimate communication, including while driving or working.

The TCPA

Congress passed the Telephone Consumer Protection Act in 1991, which bars sales calls to residential numbers listed on the National Do Not Call Registry for at least 31 days. Consumers must receive more than one call within a 12-month window to file a lawsuit under the TCPA.

Consumers can receive damages up to $500 per call. If a court finds the calls willful or knowing, it can triple that figure. The complaint alleges Norwegian's calls meet that standard.

Who the proposed class covers

The proposed class action covers a wide group: anyone in the United States who maintained a home phone number on the National Do Not Call Registry for at least 31 days and then received more than one call from Norwegian within a single year from as early as September 2022 to the present. The lawsuit claims this includes hundreds of people at minimum.

The complaint seeks approval of the class and its lawyers, the damages the law allows and whatever else the judge thinks is fair. It also asks the court to order Norwegian to stop calling registered numbers.

What the case means for people who received calls

A judge has not certified the class, and there is no judgment or settlement There is no claims process and no money available.