Cash App users begin to receive checks in $175 million settlement

Cash App users who lost money to fraud or could not resolve disputed charges started to receive checks under a federal settlement with the company's parent on June 8, 2026. The settlement administrator, Epiq, is mailing the checks in batches on a rolling basis.

The payments stem from a January 2025 consent order in which the Consumer Financial Protection Bureau ordered Block Inc., the publicly traded company behind Cash App, to pay up to $175 million, including as much as $120 million in consumer refunds and a $55 million civil penalty. Block agreed to the order without admitting or denying the bureau's findings.

What is Cash App?

Block launched Cash App in 2013 as a way to send money, spend with a cash card and move funds in and out of the app. Cash App brought in roughly $4 billion of Block's $7.5 billion in gross profit in 2023.

The CFPB's investigation into the company covered 2016 through at least 2023 and spanned five areas: customer service, error resolution, refunds, chargebacks and security.

For example, from 2016 until February 2021, Block offered no live customer support for Cash App, according to the consent order. The company printed a phone number on its cash cards and listed one in its terms of service, but calling it only triggered a prerecorded message directing people back to the app. For years, it did not let callers leave a message.

Consumers who searched online for a Cash App number sometimes reached fake support lines that scammers posted, the bureau said. Those scammers talked callers into installing malware or handing over login details then drained their accounts. Block reportedly knew the fake numbers existed but did not adequately warn users or remove them until late 2020.

How Block allegedly handled disputes and chargebacks

The CFPB also found Block did not compl with federal rules under the Electronic Fund Transfer Act and its Regulation E that require payment companies to investigate reports of unauthorized transactions, hand out temporary credits when an investigation runs longer than 10 business days and explain their findings in writing.

The order claims that when customers filed disputes, the company often replied with automated templates it called "macros" that delayed or avoided investigations and told people to contact merchants, request chargebacks with their own banks or file police reports even though federal law required Block to investigate. Block failed to issue required temporary credits on at least 153,866 claims, according to the order.

On bank chargebacks, the order says Block challenged at least 75% of the chargebacks customers filed from 2019 through at least 2023 without first checking whether the transactions were unauthorized.

An internal document from August 2020 reportedly acknowledged the company contested "nearly every chargeback." The order says that when Block froze or closed an account, it sent only a generic notice and, in some cases, took weeks to restore access even after a customer appealed and won.

What Block must change

The consent order requires Block to run 24-hour customer service, including live phone support at least 12 hours a day and live chat at least 18 hours a day. The company also needs to build internal committees covering customer support, fraud prevention and Regulation E compliance, and submit a full compliance plan to the CFPB.

What happens next

The $120 million in redress goes to Cash App users the CFPB identified as harmed by these practices based on activity dating back to July 1, 2019. Eligible consumers do not need to file a claim or take any action. The administrator identified recipients, began mailing checks on June 8, 2026, and will continue to mail them in batches throughout the years.

Consumers who want to confirm a check is real or check on a payment can find details on the official settlement website.