PFCU Data Breach Affects SSNs and Financial Info

Platinum Federal Credit Union (PFCU) experienced a data breach. On March 27, 2025, the financial institution detected suspicious activity within an employee email account. An investigation determined that an unauthorized actor gained access to the account and personal information may have been compromised.

A review took place and on Sept. 17, 2025 it was determined that the cyberattack exposed names, Social Security numbers and financial account information. Platinum Federal Credit Union began notifying affected individuals by mail on Sept. 24, 2025.

The data breach was also disclosed to the Massachusetts Attorney General's office on Sept. 30, 2025. The total number of individuals affected by the breach has not been released, but may have included thousands of credit union account holders.

Platinum Federal Credit Union’s response

In response to the incident, PFCU secured the compromised email account and engaged a third-party forensic firm to assist with the investigation. In addition to required state and federal disclosures, the credit union is offering affected individuals free Experian IdentityWorks credit monitoring and identity protection services.

If you receive a data breach from Platinum Federal Credit Union, or believe your information may have been compromised, you may want to:

• Sign up for the free credit monitoring and identity protection services, offered by PFCU.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

Credit union members and employees with questions about the cybersecurity incident can contact PFCU at 833-931-8060, Monday through Friday, from 9:00 am - 9:00 pm Eastern Time.

For more information about the financial institution, visit the Platinum Federal Credit Union website.