EqualizeRCM Data Breach Exposes Sensitive Info Including Social Security Numbers

The June 2023 Data Breach

In June 2023, SysInformation Healthcare Services, LLC, operating under the names EqualizeRCM and 1st Credentialing, identified suspicious activities within their systems that led to a network outage. Immediate actions were taken to secure the environment, and a comprehensive investigation was launched to ascertain the nature and extent of the incident. It was discovered that there was unauthorized access to and/or acquisition of certain files and folders within their network between June 3, 2023, and June 18, 2023. This breach potentially exposed sensitive information belonging to various individuals.

Information Exposed

• Name of individual
• Social Security Number
• Government-issued ID number (e.g., passport, state ID card)
• Medical Information
• Health Insurance Information

Response by SysInformation Healthcare Services

Upon discovering the breach, SysInformation took immediate steps to secure their systems and mitigate any potential impact. The security policies were reviewed and enhanced to prevent similar incidents in the future. The breach was reported to law enforcement and regulatory bodies as required by law. Additionally, SysInformation is offering complimentary credit monitoring and identity theft protection services for affected individuals through IDX.

Mandatory disclosures were made to the California Attorney General and Texas Attorney General.

Steps to Take if You Are Affected

If you believe your information might have been exposed in this breach, it is crucial to stay vigilant to prevent identity theft and fraud. Here are some steps you can take:

• Enroll in the complimentary credit monitoring offered by SysInformation.
• Regularly review your account statements and monitor your credit reports for any unauthorized activity.
• Consider placing a fraud alert or a credit freeze on your credit reports. This can make it harder for identity thieves to open accounts in your name.
• Report any suspicious activity to the appropriate authorities.

You can obtain a free credit report from each of the three major credit bureaus once per year at AnnualCreditReport.com or by calling 1-877-322-8228. Additionally, you can contact the credit bureaus directly to place a fraud alert or credit freeze:

• Equifax: Fraud Alert | Credit Freeze
• Experian: Fraud Alert | Credit Freeze
• TransUnion: Fraud Alert | Credit Freeze

About SysInformation Healthcare Services, LLC

SysInformation Healthcare Services, LLC, known as EqualizeRCM and 1st Credentialing, specializes in revenue cycle management services for healthcare providers across the United States. With over 900 employees, they offer a range of services including medical billing, coding, consulting, and credentialing.

For further assistance or questions regarding the data breach, you can contact SysInformation’s dedicated assistance line at 1-888-546-1261, available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time.