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Total Wireless Data Breach Lawsuit Investigation
Shamis & Gentile P.A., one of the nation's premier class action law firms specializing in data breach cases, is investigating the Total Wireless data breach.
If you were affected by the data breach, your sensitive personally identifiable information may have been exposed, and you may be eligible for compensation.
About Total Wireless
Total Wireless is a no-contract, prepaid wireless carrier owned by Verizon. The company offers unlimited 5G plans using Verizon’s network and is marketed as a lower-cost alternative to Verizon’s postpaid service. Total Wireless is part of the Verizon Value portfolio, which includes other prepaid brands like Straight Talk, Visible, TracFone, Simple Mobile, SafeLink, Walmart Family Mobile and Verizon Prepaid.
What Happened?
On Dec. 10, 2025, Total Wireless learned from its identity verification service provider, Veriff, that an unauthorized party had accessed certain personal information of some Total Wireless customers. The breach itself occurred on Nov. 18, 2025. According to the official notices, the breach impacted only Veriff’s systems and did not affect Total Wireless’s internal systems.
A total of 8,583 people in the United States were affected, including 13 in Maine and 128 in Massachusetts. The company began notifying affected consumers in writing on Jan. 9, 2026.
Information Exposed:
- Drivers licenses
- Date of birth
- Image of government-issued ID
- Postal address
If you provided a government-issued ID to Veriff for a Total Wireless promotion, this information may have been accessed by the unauthorized party.
Your Rights and Next Steps
If you received a notice from Total Wireless about this data breach, you have important rights and options. Total Wireless is offering affected consumers free identity protection and credit monitoring services for one year through Experian IdentityWorks. These services include credit monitoring across all three major credit bureaus, identity restoration support, and up to $1 million in identity theft insurance.
Here are steps you can take now:
- Register for the free Experian IdentityWorks membership using the instructions in your notice
- Review your credit reports and account statements for any unauthorized activity
- Be cautious of unsolicited communications asking for personal information or containing suspicious links or attachments
- Consider placing a fraud alert or a security freeze on your credit file with the major credit bureaus
- Report any suspected identity theft to law enforcement, the Federal Trade Commission and your state Attorney General
Lawyers are ready to help affected consumers understand their rights and explore potential claims for compensation.
You May Be Entitled to Compensation
If you were affected by the Total Wireless data breach, you may be entitled to compensation for the exposure of your personal information. Lawyers are actively investigating this incident and are available to help you determine your eligibility.
To take the next step, complete the below form to join a lawsuit and protect your rights.
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