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Family Counseling Services Data Breach Lawsuit Investigation
Shamis & Gentile P.A., one of the nation's premier class action law firms specializing in data breach cases, is investigating the Family Counseling Services of the Finger Lakes data breach.
If you were affected by the data breach, your sensitive personally identifiable information may have been exposed, and you may be eligible for compensation.
About Family Counseling Services of the Finger Lakes
Family Counseling Services of the Finger Lakes, also known as FCSFL, is a nonprofit organization that has been providing mental health and supportive services since 1962. The agency is based in Geneva, N.Y., with additional offices in Canandaigua, serving Ontario, Wayne, Yates, Monroe and Seneca counties.
FCSFL offers a range of programs focused on counseling for individuals, families and children. Their services include trauma therapy, domestic violence support, child sexual abuse assessment, LGBTQ advocacy, employee assistance programs and bilingual support for Hispanic families.
The organization employs around 35 to 60 staff members and serves thousands of community members each year.
What happened?
Family Counseling Services of the Finger Lakes experienced a cybersecurity incident involving unauthorized access to employee email accounts. An investigation revealed the breach occurred between Jan. 14, 2025, and Feb. 4, 2025 when an unauthorized actor gained access to personal and protected health data.
On June 30, 2025, a review determined the exposed data belonged to individuals, children, and families who have used FCSFL’s services. The organization began notifying affected individuals by mail on Aug. 25, 2025 and posted a Notice of Data Security Incident on its website.
Information Exposed
- Name
- Date of birth
- Social Security number
- Driver's license number
- Bank account number
- Medical information
- Health insurance information
The agency also disclosed the Vermont Attorney General's office on Aug. 27, 2025.
Your Rights and Next Steps
If you received a notification from Family Counseling Services of the Finger Lakes, you have important rights and options. You may be entitled to seek compensation for any harm or inconvenience caused by this cybersecurity incident.
- Credit monitoring services: Enroll in the free single-bureau credit monitoring services, offered by FCSFL.
- Monitor your accounts carefully: Check your financial statements regularly for suspicious activity or unauthorized transactions. If you notice anything unusual, contact your financial institution immediately.
- Fraud alert and credit reports: A fraud alert informs creditors to take extra steps to verify your identity before opening new accounts in your name. Consumers are also entitled to one free credit report annually from each credit bureau. You can request a fraud alert or a credit report by contacting any one of the three major credit bureaus.
- Seek legal help: Lawyers are ready to help you understand your rights and pursue compensation.
You May Be Entitled to Compensation
If your information was exposed in the Family Counseling Services of the Finger Lakes data breach, you may be eligible for compensation, which could include reimbursement for out-of-pocket expenses, time spent addressing the breach, or payment for emotional distress.
To find out if you qualify to join a lawsuit or claim compensation, complete the form below It only takes a few minutes and could help protect your rights.
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