Rio Dental Data Breach Exposes Sensitive Patient Info

On Feb. 14, 2024, Rio Dental was informed that a third-party vendor supporting its operations involved in a ransomware attack. An investigation revealed that files containing sensitive patient data were accessed during the data breach.

The cyberattack compromised a plethora of personal and protected health information belonging to patients. Exposed information included patient names, dates of birth, mental or physical condition details, treatment information, procedure types, provider names, medical dates of service, billing and claim information, health insurance group and claim numbers, subscriber member numbers, health benefit plans, patient account and ID numbers, diagnoses and diagnosis codes, prescription information, health insurance policy and beneficiary numbers, treatment locations, taxpayer ID numbers, driver’s license or state identification numbers, Medicaid IDs, Social Security numbers, routing numbers and treatment costs.

Rio Dental published a data security incident notice on its website and is notifying affected individuals by mail.

Rio Dental's response

In response to the breach, Rio Dental’s third-party vendor secured its network and engaged external forensic experts. The cyberattack was also reported to federal law enforcement. Rio Dental and its vendor set up a dedicated toll-free hotline for patients with questions at 1-800-405-6108, available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

If you believe your personal information may have been compromised in this breach:

• Carefully review any notice or communication you receive from Rio Dental or its vendor.
• Monitor financial accounts and credit reports for signs of identity theft.
• Consider placing fraud alerts or credit freezes with the major credit bureaus.
• Be cautious of unsolicited emails or phone calls requesting personal information.

For more information about the practice, visit Rio Dental’s website.