Melcher & Prescott Breach Impacts 417 in Massachusetts

Melcher & Prescott Insurance, a full-service independent insurance agency based in Laconia, N.H., recently experienced a significant data breach, exposing personally identifiable information (PII) and protected health information (PHI) of individuals, including at least 417 residents of Massachusetts.

The breach, which happened on Dec. 16, 2025, involved unauthorized access to sensitive information stored by the agency. The exposed data included both personally identifiable information (PII) and protected health information (PHI): names, Social Security numbers, dates of birth, financial account details, medical records, healthcare provider names and locations.

This combination of data presents a heightened risk for identity theft and financial fraud, as it covers not only financial but also medical and personal identifiers. The company has not released details about the specific method of the breach or the party responsible, but the nature of the data exposed suggests the breach was severe and could have long-term consequences for those affected.

The company disclosed the data breach to the Massachusetts Attorney General’s office on Dec. 30, 2025. Impacted individuals have been notified by mail.

Melcher & Prescott Insurance’s response

Upon discovering the incident, Melcher & Prescott Insurance immediately launched an internal investigation and engaged a national cybersecurity firm to determine the scope of the breach. Law enforcement was also notified. The company is reviewing and enhancing its security protocols to help prevent similar incidents in the future.

For those affected, Melcher & Prescott Insurance is offering complimentary TransUnion credit monitoring and credit report services for 18 months.

If you receive notification from Melcher & Prescott Insurance or your provider about this breach, you may want to:

• Sign up for the free redit monitoring and credit report services, offered by the company.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

For further assistance, affected individuals can contact the dedicated response line at 1-833-877-1269, available weekdays from 8 a.m. to 8 p.m. ET, for 90 days from the date of the notification letter.