Decisely Insurance Services Data Breach Exposes PII of 261K

Decisely Insurance Services has reported a major data breach. The cybersecurity incident was discovered on December 17, 2024 and an investigation revealed that data may have been acquired by an unauthorized actor on December 16, 2024. The cybersecurity incident impacted at least 261,155 individuals.

The cyberattack compromised sensitive customer information, including names, phone numbers, dates of birth, Social Security numbers, passport numbers and digital signatures. This combination of exposed data puts individuals at risk for identity theft and fraud.

Decisely disclosed the data cybersecurity incident to the U.S. Department of Health and Human Services on June 13, 2025 and began notifying affected individuals by mail. The insurance company also published a Notice of Data Security Incident on its website.

The data breach was disclosed to various state Attorney Generals' offices between June 14, 2025 and Dec. 30, 2025.

Affected customers includes:

• Texas: 59,740 residents
• Washington: 2,861 residents
• Massachusetts: 682 residents
• Montana: 284 residents
• New Hampshire: 2,255 residents
• Maine: Nine residents
• Oregon: Not disclosed
• Vermont: Not disclosed
• California: Not disclosed

Decisely Insurance Services' response

Decisely Insurance Services launched an investigation and notified affected individuals. The company is also offering free Kroll identity monitoring services.

If you receive a data breach notification from Decisely Insurance Services, you may want to:

• Sign up for the free credit monitoring and identity theft recovery services through Kroll, if offered.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

Decisely has set up a call center to answer questions about the cybersecurity incident at 866-461-3640, from 8:00 am to 5:30 pm Central Time.