Regency Oaks Data Breach Affects 10+ Massachusetts Residents

Regency Oaks, a senior living community in Clearwater, Florida, experienced a major data breach. On or around Sept. 16, 2024 suspicious activity related to employee email accounts was discovered. An investigation revealed a cybercriminal accessed certain data between Sept. 5 and Sept. 11, 2024.

The data breach affected personally identifiable information (PII) and protected health information (PHI) of Regency Oaks residents and possibly staff. Compromised information includes first and last names, addresses, dates of birth, Social Security numbers, driver’s license or state identification card numbers, passport numbers, USCIS or alien registration numbers, United States military identification numbers, account usernames and password information, financial account numbers and access information, payment card access information, Medicaid numbers, Medicare numbers, health insurance policy and group numbers, health record numbers, patient account numbers, provider names and locations, clinical information, medical treatment or procedure information, mental or physical diagnosis information, prescription information and biometric information.

The data breach was disclosed to the Massachusetts and Vermont Attorney Generals' offices beginning on July 12, 2025. Affected individuals include 10 Massachusetts residents. Regency Oaks published a Notification of Data Security Incident on its own website on June 18, 2025.

Regency Oaks is one of multiple Life Care Services (LCS) senior facilities impacted by the cybersecurity incident. Other LCS communities involved in the data breach include Freedom Square of Seminole and Freedom Plaza Senior Living.

Regency Oaks' response

In addition to required state and federal disclosures, Regency Oaks began notifying affected individuals by mail on July 11, 2025. The company is also offering 24 months of free IDX credit monitoring and identity protection services to impacted residents and staff.

If you receive notification from Regency Oaks about this breach, you may want to:

• Sign up for the free IDX credit monitoring and identity protection services, offered by Regency Oaks.
• Monitor your credit reports and financial accounts for any unusual activity.
• Be alert for phishing emails or phone calls that may use your exposed information.
• Consider placing a fraud alert or credit freeze with major credit bureaus.

Regency Oaks also established a dedicated assistance line for impacted individuals at 855-201-9484, Monday through Friday, from 9:00 AM to 9:00 PM Eastern

More information about the community can be found on the Regency Oaks website.