Senior PsychCare Data Breach Affects over 65k Texans

What Happened?

In late 2023, Psychological Holdings, PLLC d/b/a Senior PsychCare discovered a network security incident that potentially compromised sensitive personal information. The breach occurred between December 13, 2022, and December 22, 2022. Upon discovering the incident, the organization immediately initiated a thorough investigation with the assistance of external cybersecurity professionals. By November 20, 2023, it was confirmed that certain files containing personal information might have been accessed or acquired without authorization.

Information Involved

The data potentially accessed during this breach includes:

• Names of individuals
• Addresses
• Social Security numbers
• Medical information
• Health insurance details
• Dates of birth

Steps Taken by Psychological Holdings, PLLC

Psychological Holdings has taken several steps to address this incident and prevent future occurrences:

• Conducted a comprehensive forensic investigation
• Engaged with cybersecurity experts to enhance security measures
• Implemented stricter access controls and monitoring systems

What You Can Do

If you believe you might be affected by this breach, it is crucial to take immediate action to protect your information:

1. Monitor Your Accounts: Regularly review your financial statements and health insurance claims for any unauthorized activity.
2. Credit Monitoring: Enroll in the complimentary credit monitoring services offered by Psychological Holdings. You can enroll here.
3. Fraud Alerts and Credit Freezes: Consider placing a fraud alert or a security freeze on your credit reports. This can help prevent credit, loans, and services from being approved in your name without your consent. You can contact major credit bureaus to set these up:
• Equifax
• Experian
• TransUnion

Additional Resources

For further guidance and to take advantage of the identity protection services offered, please visit the dedicated page set up by Psychological Holdings on the Texas Attorney General's website.

Contact Information

For any inquiries or additional support, you can contact Psychological Holdings' dedicated response line available for 90 days post-notification, from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, excluding major U.S. holidays.

By staying vigilant and informed, you can better protect yourself from potential repercussions following this data breach. Remember, taking proactive steps now can significantly mitigate the risks of identity theft and fraud.